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Changing the Legal Name field in Microsoft Learn after an exam has already been scheduled generally requires Microsoft support approval and is tied to identity verification for the exam. The legal name on the Learn profile must match the name on the government-issued ID presented at the exam appointment.
Because the exam is scheduled for today, updating the legal name in time is not guaranteed. If the legal name in the Learn profile does not match the ID, the proctor may not allow the exam to proceed.
Immediate actions:
- Verify the current Legal Name in Microsoft Learn settings and ensure it matches the government ID as closely as possible.
- If it is incorrect, contact Microsoft certification support right away to request a correction and guidance: use the certification support options described under the Learn profile and exam support pages.
- If the name cannot be corrected in time, be prepared that the exam provider may refuse the exam if the ID and profile legal name do not match.
For future exams, ensure the legal name is correct before scheduling, because changing it after registration requires support approval and may affect the ability to sit the exam.
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