Unable to receive emails from the following domain: accounts.nintendo.com

Question

Unable to receive emails from the following domain: accounts.nintendo.com, I have added the domain to Safe list, checked blocked accounts and also made sure to create a rule for the domain into a folder which did not help or add previous emails I had from the domain.

Answer 1

Hi Ricardo Castillo,

Welcome to the Microsoft Q&A forum.

From your description, emails from accounts.nintendo.com are not appearing anywhere (even after you added the domain to Safe Senders and created rules), which suggests the messages may not be reaching the mailbox in the first place. I understand how disruptive that is when you are expecting time‑sensitive messages.

The Q&A Assist answer above is generally on the right track for ruling out common Junk/blocked/rule settings. Have you had a chance to try those suggestions, and did any messages from this domain show up in any folder afterward?

One additional note: Outlook rules can only act on messages that are actually delivered. When nothing from a sender appears anywhere, it usually means the filtering is happening before the message reaches the mailbox, which is not something that can be examined from the client side or within this forum. In that situation, the most direct next step is to contact Outlook.com support through the built‑in Help pane so the mailbox delivery side can be reviewed:

1. Go to Outlook.com and sign in.  
2. Click the Help icon (question mark) in the top right corner.  
3. In the Help pane that opens, type a brief description of your issue (e.g., "cannot receive emails"), then press Enter.   
4. Scroll down the page until you see "Still need help?", click Yes.   
5. Select "Chat with a support agent in your web browser."  
6. Review the description of your issue and confirm your email address (ensure it's an email you can access).  
7. Click Confirm to create the service request and then Start chat to connect with an agent.  

Reference: How to get support for Outlook.com - Microsoft Support 

I hope this helps narrow the next step in the quickest way.

Answer 2

Use the following checks in Outlook for Windows and in the mailbox settings to restore messages from accounts.nintendo.com:

1. Confirm the sender/domain is not blocked
   • In Outlook classic: Home > Junk > Junk E-mail Options > Blocked Senders tab.
   • Look for any entry like accounts.nintendo.com or similar and remove it if present.
   • Select the entry and choose Remove.
2. Verify Safe Senders configuration
   • In Outlook classic: Home > Junk > Junk E-mail Options > Safe Senders tab.
   • Ensure accounts.nintendo.com (or the full address Nintendo uses) is listed.
   • If not, select Add and enter the address or domain, then OK.
3. Check Outlook on the web / Outlook.com junk settings
   • Sign in to Outlook.com or Outlook on the web.
   • Go to Settings > Mail > Junk email.
   • Under Safe senders and domains, confirm the Nintendo address or accounts.nintendo.com is added.
   • Under Blocked senders and domains, make sure nothing related to Nintendo is listed; if it is, remove it.
   • Save changes.
4. Review rules and junk options in Outlook
   • In Outlook classic, review all rules to ensure none are moving or deleting messages from Nintendo before they reach the Inbox.
   • In Junk E-mail Options, review both Safe Senders List and Blocked Senders List to ensure Nintendo is only on Safe, not Blocked.
5. Check provider-level filtering
   • The mailbox server may be filtering messages before they reach Outlook. If nothing appears in Junk Email or other folders and Nintendo confirms messages are being sent, contact the email provider or administrator and ask them to check server-side spam filters or blocks for accounts.nintendo.com.
6. Ask the sender to verify delivery
   • If messages still do not arrive, contact Nintendo support and let them know messages are not being delivered to the Outlook/Outlook.com address. They may need to check their sending logs or contact Microsoft via their postmaster channels.

These steps ensure the domain is treated as safe both in Outlook and at the mailbox level and that no local rules or block lists are preventing delivery.

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References:

• unblock Outlook emails from a specific sender
• Filter junk email and spam in Outlook
• Safe Senders in Outlook.com
• Where are my email messages or calendar events in Mail and Calendar for Windows 10?
• Block or allow (junk email settings)
• Options > Junk Email
• Block a mail sender in Outlook
• Can't send or receive email in Outlook.com