I booked an azure certification. but i provided wrong email id now i want to change the email address.

Question

I am working a software company, and they provided me a voucher to take a Microsoft certification exam. While booking the exam, I accidentally entered the wrong email address (my office email). I now want to update it to my personal email address so I can take the exam without issues.

Could you please assist me with updating my email and resend the exam link to my personal email address?

Answer 1

Updating the email address for a scheduled Microsoft certification exam or a voucher-based booking cannot be done directly here. The supported path is to contact the official certification support channels so they can correct the account and booking details.

Use these steps:

1. Go to Microsoft Credentials / Certification support
   • Open the Microsoft Credentials support page for help with certifications and exams: https://learn.microsoft.com/en-us/credentials/support/help
   • Create a support request under the Certifications/Exams category.
   • In the request, include:
     • Exam name and code (for example, AZ-104)
     • Registration ID and date/time of the exam (from the Pearson VUE confirmation)
     • The incorrect email address used
     • The correct personal email address that should be associated
     • Mention that the exam was scheduled using a voucher from the employer.
2. If the exam was scheduled through Pearson VUE
   • Sign in to the Pearson VUE account that was used to schedule the exam.
   • If the email on the Pearson VUE profile is wrong or needs to be changed, contact Pearson VUE customer service so they can update the profile and resend confirmations.
   • Pearson VUE can also help if the voucher needs to be re-applied under the corrected account.
3. If the voucher was tied to a specific email from an event or promotion
   • Some vouchers or discounts are applied automatically to the Microsoft Learn profile for the email address used to register for an event or promotion and appear at checkout rather than as a separate code.
   • If the voucher was issued this way and is not visible under the correct email, open a support request via Microsoft Credentials support and explain that the voucher needs to be associated with the new email.
4. If the certification record later appears under the wrong Microsoft account
   • After taking the exam, if the certification or exam result does not appear in the intended Microsoft account, use Microsoft Credentials support to request that the records be corrected or associated with the correct Microsoft account.

All changes to exam bookings, vouchers, and certification profiles must be handled by Microsoft Credentials support and/or Pearson VUE support; they have the tools to update the email address on the booking and resend confirmation or exam links.

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References:

• An Important Update on Microsoft Training and Certification
• How to redeem your Microsoft Ignite Challenge Sweepstakes prize
• Answering Your Questions About AZ-103: Microsoft Azure Administrator Exam
• Redeem Microsoft voucher for a certification exam - Microsoft Q&A
• AZ-104 Exam Completed but Certificate Not Visible in My Microsoft Account - Microsoft Q&A
• Legal Name - Microsoft Q&A