Urgent: Unable to access Billing Portal

Question

I am unable to sign in to the Azure portal for that tenant. When we first purchased Azure DevOps, we did not have a Microsoft 365 tenant, so when we signed up, our DevOps login was created as a personal Microsoft account. Because of that, our email address and login are still treated as a personal account rather than an organizational one. therefore the DevOps tenant is separate to my company tenant. When i tried to login to Azure Portal I cant proceed with my personal account. so I am unable to manage payment information

Previously I am able to manage the payment information, users and License’s from within DevOps settings. I don’t have access to and azure portal from my DevOps instance, so how am I meant to managed to my payment settings? I am concerned that our projects and users may get blocked from accessing Azure DevOps if the billing information is not updated in time.

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Moved from: Microsoft 365 and Office | Subscription, account, billing | For business | Other

Answer 1

Hey Prakash, it looks like your Azure DevOps org is tied to your personal Microsoft account (MSA), so it isn’t connected to your company’s Azure AD tenant—and that’s why you can’t sign into the Azure portal to update billing. Here are a couple of ways to fix it:

1. Invite your work/Azure AD account into your DevOps org
   • Sign in at https://dev.azure.com/YourOrg with your personal MSA
   • Go to Organization settings > Users > Invite user
   • Invite your work email (the one in your company tenant) and give it at least Stakeholder access
   • Once your work account appears, elevate it to Project Collection Administrators under Organization settings > Security
2. Change the Azure subscription used for billing Prerequisites:
   • Your account must be in the Project Collection Administrators group
   • On the Azure subscription you intend to use, you must have Owner, Contributor, or Service Admin role
   Steps:
   1. In a new tab, browse to https://aex.dev.azure.com and click your profile pic → Switch directory → select your company’s tenant
   2. Go back to https://dev.azure.com/YourOrg and sign in if needed
   3. Organization settings > Billing > Change billing
   4. Select your company Azure subscription and click Save
   If you don’t see the Change billing button or your subscription isn’t listed, it means you’re still authenticated to your personal tenant—make sure you’ve switched directory in the aex.dev.azure.com tab first, then refresh.
3. Delegate billing management (optional backup) If you want someone else (e.g., a finance user) to manage billing without giving them Project Collection Admin rights:
   • In Azure DevOps go to Organization settings > Billing > Add backup billing managers
   • Follow the wizard to give another work user billing-manager permissions

Once your work identity is in the DevOps org and has the right Azure RBAC on the subscription, you’ll be able to open the Azure portal (portal.azure.com), select the correct directory, and update credit cards, invoices, etc. Let me know if you hit any snags!

Reference links

• Change billing subscription

• Tenant switching for billing

• Add backup billing managers

• Invite users to your organization

Note: This content was drafted with the help of an AI system.

Answer 2

Hello Prakash,

Great that you reached out.

This is essentially a tenant mismatch problem which can be most reliably sorted by raising a support ticket with Microsoft Billing/Subscriptions to request migration of billing from personal account or consolidation of the DevOps organization into the company tenant.

Consider the following steps:

1. Confirm Account Type: Verify that your DevOps organization is indeed tied to a personal Microsoft account (MSA) rather than your company’s Azure Active Directory (AAD). You can check this in DevOps under Organization Settings > Users. If you see your personal email, it’s MSA.
2. Check Billing Access: In DevOps, go to Organization Settings > Billing. If it redirects you to the Azure portal but blocks login with your personal account, that confirms the mismatch.
3. Open a Microsoft Support Ticket: Go to the Azure Support portal and open a Billing & Subscription support request. Clearly state:
   1. Your DevOps organization was created under a personal Microsoft account.
   2. You cannot access billing in the Azure portal with that account.
   3. You need billing migrated or linked to your company’s organizational tenant.
4. Request Tenant Migration:
   • Ask Microsoft Support to:
   • Migrate your DevOps organization from the personal account tenant to your company’s Azure AD tenant.
   • Or provide a way to manage billing directly from DevOps without Azure portal dependency.
   • Wait for their response.
5. Safeguard Your Projects:
   • While waiting for resolution, export critical repositories and pipelines to ensure you don’t lose access if billing lapses.
   • Communicate with your team so they’re aware of potential disruptions.

Raising a Billing and Subscription support ticket is the most important step as this issue requires fixing in the backend. You may also explore whether the DevOps organization can be linked to the company's Azure Active Directory tenant, on the side.

Hope this helps!