person at microsoft

Question

I was singed up for microsoft 365 without my knowledge. its been on since february. i need a person

Answer 1

Hello, good day and thanks for your question. Sorry to know about this and to add to the above, if there is no other subscription that is present on your account this means that the payment method or the card that you are using got caught somewhere from the last time that you have used it and this has caused an unauthorized charge and in this case it is best to reach out to the bank to block and replace your card to avoid additional or future unwanted charge/s.

It is also a good measure to temporarily lock it from the bank's website or the bank's mobile app to ensure that you will not have an unauthorized charge while this is still being figured out.

Kindly take note that the forum does not have access to user accounts to be able to check and intervene with account related and billing side of things and you can reach out to the support team at https://support.microsoft.com/en-us/contactus/ and then click on Microsoft 365 and then click Get Home Support and then type in Billing question and click the blue button that says Sign in to contact Support and login and proceed from there or you can also request a call back by going to https://go.microsoft.com/fwlink/?linkid=2168171 in case you are having trouble cancelling and getting a refund.

Answer 2

To speak with a person at Microsoft about an unexpected Microsoft 365 subscription or billing issue, contact Microsoft Support directly using the official support channels.

For Microsoft 365 for home subscriptions:

1. Use the Get Help app (on Windows) or a browser:
   • Open the Get Help app and type a brief description like “unexpected Microsoft 365 charge” and select Contact support.
   • Or go to the Microsoft Support site and use the Get Help experience to reach support.
2. When prompted, choose:
   • Product: Microsoft 365 for home (or Microsoft 365 & Office)
   • Category: Billing or Manage my subscription
3. Follow the prompts until options such as Chat with a support agent or Call me back appear, then select the preferred option to talk to a person.

If the charge might be related to a work or school account (for example, if someone at work or school set it up), contact the appropriate admin or help desk:

• For universities and schools: contact the school’s technical support team (often linked from the main school website) or ask a teacher/school administrator.
• For large businesses: contact the internal help desk or technical support.
• For small businesses: contact the business owner/co‑owner or the IT consultant who manages Microsoft 365.

If the subscription is tied to a work or school account and changes are needed (like canceling or updating details), the Microsoft 365 administrator or HR/IT department must handle it.

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References:

• Contact Microsoft Office Support
• Get help with your Microsoft account
• How do I find my Microsoft 365 admin?
• Find the administrator for your work or school account
• How do I get a live person at Microsoft.? - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A