Windows Media Player Album Info Link Broken

Question

Hi,

 My Windows Media Player and Legacy Player aren't connecting to Musicmatch-ssl.xboxlive.com

to identify the disc I put in the computer. I tried a non Microsoft look up program and it removed 2/3 of my album covers from my player. Is there a safe and effective repair or suggested app to fix this? It's been happening since the second week of December, 2025. I have Windows 11.

Answer 1

Hi Rita N Tillman,
Welcome to Microsoft Q&A forum. I'm happy to help.

Musicmatch-ssl.xboxlive.com is a disc info provider, and it seems like their databases was down for quite some time. At this moment, there's no information about when their services will be back.

I really wish I could assist you directly on this issue. However, the behavior you're experiencing is tied to back‑end systems and service functionality, and unfortunately, we don't have the authority or access required to investigate or make changes at that level.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas.

Given these limitations, the most appropriate avenue for product changes or feature requests is to:

• Microsoft Support.

We truly appreciate your patience and sympathy, and really sorry for any inconvenience may have cause.