My Azure subscription cannot be reactivated.

Question

My Azure subscription is deactivated. I changed payment card yesterday but after more that 24 hours it is still deactivated.

Reactivation says no outstanding bills. I deleted the old payment after changing to the new one. All attempts at self service circle back to the system verifying that there are no outstanding bills. I have no idea how to proceed or get support.

Don't know if the community can help but I am locked.

Answer 1

Hello @Werner Knudsen@Werner Knudsen

Thank you for the detailed explanation.

Based on what you’ve described, this is a known billing scenario with Pay‑As‑You‑Go subscriptions.

Even though your new card has been added successfully and Cost Management shows no due or past‑due invoices, the subscription can remain in a Disabled state if it was previously blocked due to a failed payment. In some cases, the backend billing/delinquency flag is not automatically cleared, and the portal then loops back to “Reactivate” even though there’s nothing left to pay.

At this point, there are no additional self‑service steps you can take in the portal. The resolution requires Azure Billing Support to manually clear the backend hold and re‑enable the subscription.

1. Click the below click for Help + Support -> Create a Support Request

https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

Type Subscription.

Click Next after that click pen and select the subscription id you have are having issue.

After this select below options.

In Contact Support, create support request

The following screen appears

Click Next button in Recommended Solution

In Additional details add your problem description and in File Upload containing the detailed screenshot of the error you are facing.

In Preference contact method select either Email or Phone.

Click Review+Create and click Create button.

Your support ticket will be created and a mail will be sent.

You can track the support ticket in Azure portal using Help + Support, Recent Support tickets.

Let me know if you have further questions we would be happy to help you!!

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If you’re still experiencing the problem or need further clarification, please feel free to share additional information so we can continue investigating and assist you further.

Thanks,
Suchitra.