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Keep getting a request to subscribe to a monthly plan on my new ipad

Heidi Wilcox 0 Reputation points
2026-03-11T15:55:09.1033333+00:00

I have a new iPad and when I tried to edit one of my word and excel documents I keep being asked to subscribe to an monthly plan and I am not able to edit or continue working on the document. Why am I being asked to subscribe to a monthly account when I already have an account and I have never been asked to do this on my old iPad?

Microsoft 365 and Office | Word | Other | Windows
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  1. John Korchok 231.1K Reputation points Volunteer Moderator
    2026-03-11T16:28:20.8666667+00:00

    There is a screen-size limitation of around 10.1". If your tablet is smaller than that, you don't need a subscription, if it's larger you need to pay.

    2 people found this answer helpful.

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