How can I recover my Facebook account in authenticator

Question

I accidentally erased my Facebook account in authenticator and I cannot access fb on my computer. I do not have the codes assigned to me to recover my account.

Answer 1

Deleting the Facebook entry from Microsoft Authenticator does not delete the Facebook account itself. It only removes the one-time password (OTP) codes used for two-step verification. To get back into Facebook, the Facebook account must be recovered directly with Facebook, then two-step verification can be set up again in Microsoft Authenticator.

Steps to take:

1. Recover access to Facebook
   • Use Facebook’s own account recovery options (for example, “Forgot password?”, trusted contacts, or any backup codes or SMS/Email methods previously configured) to sign back in to Facebook in a browser.
   • If recovery options fail or the account is locked/disabled, contact Facebook/Meta support. Microsoft support cannot recover Facebook accounts.
2. Re-add Facebook to Microsoft Authenticator (after Facebook access is restored)
   • In Facebook security settings, turn on or manage two-factor authentication and choose an authenticator app as the method.
   • Facebook will show a QR code.
   • In Microsoft Authenticator, open the app, select Add account from the menu, then choose Other account (Google, Facebook, etc.).
   • Scan the QR code from Facebook with the Authenticator app.
   • Confirm the verification code from Authenticator back in Facebook to complete setup.

If unable to restore any Authenticator backup, the Facebook account can still be added again after access is recovered, as described above.

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References:

• How to add your accounts to Microsoft Authenticator
• Restore account credentials from Microsoft Authenticator
• Back up your accounts in Microsoft Authenticator
• Not receiving emails after my facebook account was hacked - Microsoft Q&A
• I have been hacked on Facebook and my Facebook has been disabled now. How can I appeal for clearance. - Microsoft Q&A