Message saying I've "tried too many times" to log in to email when I've only tried once.

Question

This is the 4th time, and the 2nd time in two weeks, that this has happened. I need to accesss my email fairly regularly for work and other important things. Why hasn't this glitch been fixed?

(I got in today by having a code sent to my other email, but I don't want to do this every time).

Answer 1

Hello,

Did you set up the authenticator successfully on your Mobile device?

Once done, clear your web browser's browsing history, cache, and cookies.

Then, go to https://outlook.live.com/ and sign in with your Microsoft account.

You will be asked to verify your identity through the authenticator app on your mobile device.

Accept the verification, and you should be able to sign in to your Outlook account on Outlook.com on your computer.

After enabling these security changes to your account, you should be able to sign in normally without any problems.

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Answer 2

Hello, thank you for reaching out to Microsoft Q&A.

Did you notice any unusual activity in your account? It’s possible that someone might be trying to access your account from a different location or from an untrusted device, which can trigger the “You’ve tried too many times” message when signing in.

First, sign in with your Microsoft account here to check for any unusual activity:

https://account.live.com/Activity

If you notice anything suspicious, we recommend that you change your Microsoft account password and enable two-step verification for added security.

1. Reset your Microsoft account password.

Open an InPrivate/Incognito browser window and use the following link to reset your password: https://account.live.com/ResetPassword.aspx

2. Sign out of your account from all sessions.

Once the password reset is successful, sign in with your account here: https://account.live.com/proofs/Manage

Scroll down until you find Sign out everywhere. Select Sign out everywhere.

3. Enable two-step verification.

On the Security settings page, under Additional security, turn on Two-step verification. Make sure you have at least three security verification methods active.

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