outlook new email

Question

I changed my password in Outlook yesterday and have not received any new mail since then

Answer 1

Hi, I'm John!

To help narrow down the issue:

1. Are you able to send emails, or does that fail too?
2. Are you using Outlook.com on the web, New Outlook for Windows, or the Outlook desktop app?
3. When you log in to Outlook web here https://outlook.live.com/mail do you see any new emails there?

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Changing the password normally should not stop emails from arriving, but sometimes the app needs to reconnect to the account.

Please try these quick checks:

• Sign out of Outlook, then sign back in with the new password.
• If you are using the Outlook app, close it completely and reopen it.
• Check your Spam/Junk folder to see if new emails went there.
• Try signing in at https://outlook.live.com and see if new emails appear there.

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If the issue persists, please provide more details by answering my questions.

Click "Add comment" below to let me know.

Regards,

John J.D.

Answer 2

After changing the password, Outlook.com and connected apps may stop receiving mail until credentials and account status are correct. Use these checks in order:

1. Confirm the account is not blocked and the password is valid
   • Sign in directly at Outlook.com in a browser.
   • If sign-in fails, use the Microsoft account sign-in helper and password reset flow linked from Outlook.com help to restore access.
   • If the account is temporarily blocked because of unusual activity, follow the steps to unblock the Outlook.com account.
2. Check Microsoft cloud storage and mailbox quota
   • If Microsoft cloud storage is full, sending and receiving email stops and new messages are bounced and unrecoverable.
   • Go to the mailbox storage page from Outlook.com help to see what is taking up space and delete or move items as needed.
3. Reconnect any devices or apps that use the account
   • If only some devices stopped receiving mail after the password change, remove and re-add the account or device partnership so they use the new password.
   • Outlook.com guidance recommends removing the partnership between the mobile device and mailbox to fix sync issues, then letting it resync.
4. If using Outlook for Windows or another client with this Outlook.com account
   • Update the stored password in the client so it matches the new Outlook.com password.
   • If still not receiving, verify the account is online (not in “Working Offline”) and that network connectivity is working.

If, after these steps, no new mail appears even in Outlook.com web, focus on storage/quota and account-block checks; if mail appears on the web but not in a client, focus on updating the password and resyncing that client.

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References:

• Can't send or receive email in Outlook.com
• I can't receive new email messages
• I can't send or receive messages in Outlook