Having Issues with my HP 5MP Camera

Question

Hi, I'm having some issues with my webcam HP 5MP Camera. It's not showing in the Device Manager. I need to reinstall it.

Answer 1

Hi. I'm David, and I'm happy to help you.

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For me to better understand the problem, please do the following:

(Maybe you didn't find the adapter because it might be hidden.)

1. Press "Windows + X" and select "Device Manager";
2. Click on the "View" menu and select "Show hidden devices";
3. Expand "Cameras";

(If this category is not displayed, please let me know.)

4. If the camera is listed, right-click and select "Properties". Check if there is an error in "Device Status".

If you prefer, share a screenshot. Use the shortcut "Windows + Shift + S" to use the screenshot tool.

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Also, share a screenshot of your system information.

• Press "Windows + R", type msinfo32 and press Enter.

Maximize the window and use the screenshot tool.

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I await your reply.

Answer 2

The HP 5MP Camera is built in the laptop. How do I reinstall it.