Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Resolved. Ty for reaching out.
Unable to sign in
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m marsh
0
Reputation points
Directed by AI assistant to uninstall 365 and reinstall. Failed to reinstall. There is an issue around 'no internet connection'. Previously was unable to sign in to word
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
2 answers
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m marsh 0 Reputation points
2026-03-13T17:04:24.6766667+00:00 -
Stefan Blom 337.9K Reputation points MVP Volunteer Moderator2026-03-15T19:49:40.06+00:00 I'm glad you got it sorted. Please share the solution for the possible benefit of other users who are looking for assistance.
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Xavier-D 6,935 Reputation points Microsoft External Staff Moderator2026-03-12T00:29:50.88+00:00 Hello m marsh,
Can you show me a screenshot of the no internet connection screen? This could help me better understand the issue you are facing.
In the meantime, make sure your internet connection is stable and not disconnected.
Also, as a workaround for 'no internet connection' when installing, you could consider downloading an offline Office 365 installer. This help with issues you might encounter when installing Microsoft 365 because of slow speeds or unreliable connections, here is the link:
Use the Office offline installer
Feel free reply back to this post if you need further assistance, I'll be happy to help.