Unable to Access OneNote with Microsoft 365 Business Subscription

Question

[Moderator's note: PII removed]

We are currently subscribed to Microsoft 365 Business, but we are unable to access OneNote due to an error. We need assistance to resolve this issue.

Answer 1

Dear @경진 김,

I apologize for any inconvenience you may encounter when using our services/ products. Based on your description:

Due to the image, you are using a personal account to use OneNote, which may not have a subscription to use OneNote. Please go to Microsoft 365 Copilot | Create, Share and Collaborate and check what type of account you are using.

In the meantime, kindly try these following steps:

Make sure you are using the right account for a Business subscription

• Open an InPrivate/Incognito window.
• In that InPrivate window, sign in to OneNote for the web using your work/school account (the one that has the Microsoft 365 Business license).
• Try opening the notebook again from inside that same session.

Clear cookies / cache

• Clear cookies and cached site data for Microsoft/Office/OneDrive sites in your browser (Edge/Chrome).

If using business account to log in OneNote successfully in InPrivate/Incognito window, please log out your personal account in Edge/ Chrome and sign in the business account again.

I sincerely hope you understand that the initial steps I suggested may not have completely fixed the issue, as there may still be underlying causes that have not yet been identified. I am here to work closely with you, troubleshoot effectively, and explore every possible solution to ensure the best possible outcome.

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