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MSN app session always expired

D M 0 Reputation points
2026-03-12T01:33:42.7666667+00:00

I have an android phone and have the MSN app downloaded. When I open the MSN app it shows me signed in. When I click on an article it shows me signed in. When I try to comment it says session expired please sign in, then I click that message to go sign in and it takes me to the guidelines page with no way to sign in. I have uninstalled and reinstalled the app and cleared cache. The issue began last week and it happens when using Chrome and Bing so it's not a browser issue. I see other people have had this issue for years but no one has posted an actual solution.

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  1. Q&A Assist
    2026-03-12T01:33:55.0466667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    MSN sign-in, personalization, and cross-device sync rely on the Microsoft account used with MSN. For sign-in and session issues, the supported actions are:

    1. Confirm Microsoft account sign-in on MSN itself:
      • Go to www.msn.com.
      • Select the sign-in icon in the top-right and sign in with the Microsoft account.
      • Once signed in, try commenting again from the app or browser.
    2. Verify Microsoft account access:
      • Go to the Microsoft account page: https://account.microsoft.com and ensure the account can sign in successfully.
      • If there are problems signing in to the Microsoft account (password, security, or blocked account), use the guidance under Microsoft account help or Account support referenced in the Outlook Lite article.
    3. Use the MSN feedback channel for comment/moderation/sign-in issues:
      • Commenting and its moderation (including guideline enforcement and related sign-in prompts) are controlled by MSN’s own systems and are not managed through Microsoft Q&A or other forums.
      • Use the Feedback option available at the bottom right of MSN pages (or equivalent feedback entry point in the app) to report:
        • Session expired loops when trying to comment.
        • Inability to see a sign-in option after being redirected to guidelines.
      • Provide details such as device (Android), app, browsers tried (Chrome, Bing), and that cache clear/reinstall has already been attempted.

    If the Microsoft account signs in correctly on MSN and other Microsoft services but the comment flow still loops to “session expired” and guidelines with no sign-in, the only supported escalation path in the provided information is via the MSN feedback mechanism so the MSN team can investigate and correct the issue on their side.

    References:

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