speakers not working

Question

No internal sound. The speaker/headphone option is missing.

Answer 1

Open Device Manager, and make sure you've audio drivers installed and properly working.

If not, you can visit your device manufacturer's website to download audio drivers for your system model.

Answer 2

Let's check some additional information to help resolve the issue:

1. What is the make and model of your device?

In the search bar, type MSINFO32 and hit Enter.

Please share a screenshot of that window.

2. Press Windows + X and choose Device Manager.

Click View > Show Hidden devices

Expand Sound, Video, and Game Controllers.

Take a screenshot and share it here.

Answer 3

Try the following steps in order on Windows 11:

1. Check physical connections
   • Make sure speakers/headphones are firmly plugged in and powered on.
   • If using 3.5mm jacks, verify they are in the correct port (usually green for output, pink for mic).
   • If using USB audio, try a different USB port.
   • Unplug any headphones to see if internal speakers start working.
2. Verify audio hardware and volume controls
   • Confirm nothing is muted and all volume sliders are turned up, including app volumes.
   • Some speakers have their own volume knob or mute button—ensure these are set correctly.
3. Run the audio troubleshooter
   • Go to Start > Settings > System > Troubleshoot > Other troubleshooters.
   • In the Audio section, select Run and follow the prompts.
4. Set the correct default output device
   Even if “Speakers/Headphones” is missing, check what Windows is using:
   • Go to Start > Settings > System > Sound.
   • Under Output, see which device is selected. If an external monitor (without speakers) or another incorrect device is selected, choose the correct speakers/headphones. Selecting a device here sets it as default.
5. Update or reinstall audio drivers
   If the output device is missing, the audio driver may be faulty or not installed:
   • Press Win + X and select Device Manager.
   • Expand Sound, video and game controllers.
   • Right‑click the audio device (e.g., Realtek, Intel, or similar) and select Update driver > Search automatically for drivers.
   • If that does not help, right‑click the device again and select Uninstall device, check Attempt to remove the driver for this device, then select Uninstall.
   • Restart the PC; Windows will attempt to reinstall the audio driver automatically.
   If still not working, try the generic Windows audio driver:
   • In Device Manager, right‑click the audio device > Update driver > Browse my computer for drivers > Let me pick from a list of available drivers on my computer, then choose the generic driver if listed.
6. Check for Windows Updates
   • Go to Start > Settings > Windows Update and select Check for updates.
   • Install all available updates (including optional ones), then restart and test audio again.

If after these steps there is still no “Speakers/Headphones” device and no sound, the issue may be with the audio hardware on the device and may require manufacturer support.

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References:

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• Logitech G560 Speakers detect audio (volume bar moves) but no sound comes out - Microsoft Q&A
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• My audio inputs and outputs suddenly disappeared, how do i fix this? - Microsoft Q&A