I have completed my AI-900 exam but not yet received any certificate

Question

I have completed my AI-900 certification exam on last Friday but not received the certificate yet

Answer 1

https://learn.microsoft.com/credentials/certifications/missing-certifications

Answer 2

Exam results are usually available within minutes, but it can take up to 24 hours for them to appear in the Certifications tab of the Microsoft Learn profile. After that time, the certificate and badge are accessed and downloaded from the Learn profile, not sent by email.

If more than a day has passed since the AI-900 exam and the certification still does not appear, use Microsoft Credentials Support so the dedicated team can check the account, exam result, and certificate status:

1. Go to the Microsoft Credentials Support portal: https://aka.ms/credentialssupport
2. Sign in with the same Microsoft account used to register and take the AI-900 exam.
3. Complete the contact details and save.
4. Open the same link again; it will auto-select Product Family: Learning and Service: Microsoft Credentials.
5. Fill in the support request form with the exam details (AI-900, date taken, etc.) and submit.

For issues specifically with scheduling or exam delivery (not the certificate itself), Microsoft Certification Support can also be used as indicated in the documentation.

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References:

• Certification process overview
• Have not received my certificate after successful completion of my exam - Microsoft Q&A
• How we get certification certificate after exam pass, didn't received from last 6 months - Microsoft Q&A
• Can't see my completed exam certificate - Microsoft Q&A