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Not able to schedule certification exam

Vaibhav Shendre 0 Reputation points
2026-03-12T06:13:35.47+00:00

I am trying to schedule my certification exam (DP-700), but I am receiving a "Program Manager" block error on my account. I have already contacted Pearson VUE, and they confirmed the block is on the Microsoft side and directed me to contact Microsoft Support to clear my profile status.

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  1. Q&A Assist
    2026-03-12T06:13:52.61+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    The “Program Manager” block must be cleared by Microsoft’s certification/credentials support team, not Pearson VUE.

    Since Pearson VUE has already confirmed the block is on the Microsoft side, the next step is to open a support request with Microsoft Credentials support so they can review and unblock the profile used for scheduling DP-700:

    1. Go to the Microsoft Credentials support entry point: https://aka.ms/credentialssupport.
    2. Sign in with the same Microsoft account that is used for certification exams and the Learn profile.
    3. Complete the required profile fields and save.
    4. Go back to https://aka.ms/credentialssupport so that Product Family and Service are preselected for Microsoft Credentials.
    5. Open a new support ticket describing:
      • The exact error (“Program Manager” block on account when scheduling DP-700).
      • That Pearson VUE has confirmed the block is on the Microsoft side.
      • The email/ID used for the Learn profile and exam scheduling (do not include passwords or sensitive data).

    For general certification scheduling issues and account blocks, Microsoft also directs users to Certification Support at https://aka.ms/CertificationSupport, where a moderator typically responds within one business day. If the first channel does not resolve the block, submit a case there as well.

    Once Microsoft support clears the block on the profile, return to the DP-700 exam page, choose “Schedule with Pearson VUE,” and proceed with scheduling as normal.

    References:

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