Driver Issue

Question

Recently downgraded my laptop from windows 11 to windows 10. Now my touchpad and my audio is not working, it is due to my drivers I am pretty sure
Tried installing my drivers through HP and went through their system, but it still didnt change anything
my keyboard on my laptop works though, but just not my touch pad

Answer 1

Hi Muhammad Imran,

Thanks for explaining the situation clearly. I understand how frustrating it is to lose basic functions like the touchpad and audio after a downgrade.

Have you tried Q&A Assist suggestions? In addition, I want to confirm:

Was this HP laptop originally shipped with Windows 11, or did it originally come with Windows 10?

In the meantime, please try these checks:

1, Check if the touchpad is disabled at firmware / hotkey level

Some HP laptops disable the touchpad automatically after OS changes.

• Look at the top row of the keyboard for a key with a touchpad icon (often F5, F6, or F7)
• Hold Fn and press that key once
• Also try double‑tapping the top‑left corner of the touchpad (HP‑specific gesture)

2, Verify whether Windows 10 sees the devices at all

• Open Device Manager
• Check all sections, not only expected ones:
  • “Human Interface Devices”
  • “Mice and other pointing devices”
  • “Sound, video and game controllers”
  • “Other devices” (important)

3, Check HP BIOS setting related to touchpad

Downgrading Windows can reset BIOS behavior.

• Restart the PC and tap F10 to enter BIOS
• Look for:
  • “Internal pointing device”
  • “Touchpad”
• Make sure it is Enabled
• Save and exit

4, Audio quick verification

Before reinstalling again, confirm Windows 10 detects audio hardware:

• Right‑click the speaker icon > “Sound settings”
• Under “Choose your output device”, check if any device appears

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Answer 2

1

Right click your Start Button and open Device Manager.

Expand both the 'Mouse and other Devices' section and the 'Sound, Video and Game Controllers' section.

Please provide a screenshot of that full Device Manager window showing all device sections.

2

Click your Start Button, then just type msinfo and press Enter, please provide a screenshot of the resulting System Information window.

Answer 3

For this scenario after downgrading to Windows 10, focus on reinstalling and updating the touchpad and audio drivers using Windows tools, then fall back to the device manufacturer only if needed.

1. Update drivers via Windows Update
   1. On Windows 10, in the search box on the taskbar, type check for updates, then select Check for updates.
   2. Under Windows Update, select Check for updates and let it download and install all available updates, including optional driver updates.
   3. Restart the laptop after updates complete.
2. Manually install optional driver updates (if available)
   1. Open Settings > Windows Update > Advanced options.
   2. Make sure Receive updates for other Microsoft products is turned On.
   3. Under Additional options, select Optional updates.
   4. If any driver updates (especially touchpad, mouse, audio, or “High Definition Audio”) are listed, select them and choose Download and install.
   5. Restart the laptop again.
3. Update touchpad driver in Device Manager
   1. In the search box on the taskbar, type device manager, then select Device Manager.
   2. Look for the touchpad under:
      • Human Interface Devices, and/or
      • Mice and other pointing devices.
   3. Right‑click the touchpad entry, select Update driver, then choose Search automatically for drivers.
   4. If no newer driver is found, proceed to reinstall it (next step).
4. Reinstall the touchpad driver
   1. In Device Manager, right‑click the touchpad under Human Interface Devices or Mice and other pointing devices and select Uninstall device.
   2. Confirm the uninstall.
   3. Restart the laptop. Windows will attempt to reinstall the touchpad using the latest driver from Windows Update.
   4. If the touchpad still does not work after reinstall, contact the laptop manufacturer for a Windows 10–compatible touchpad driver.
5. Check and repair audio drivers
   1. Open Device Manager again.
   2. Expand Sound, video and game controllers.
   3. Ensure an audio device (for example, Realtek, High Definition Audio) is listed and has no warning icon.
   4. Right‑click the audio device and select Update driver > Search automatically for drivers.
   5. If audio still does not work, right‑click the audio device and select Uninstall device, then restart the laptop so Windows reinstalls the audio driver.
   6. If no audio device appears at all or reinstall does not help, download the correct Windows 10 audio driver from the laptop manufacturer and install it, then restart.

If, after these steps, the touchpad or audio still do not function, the next step is direct support from the laptop manufacturer, as they must provide Windows 10–compatible drivers for that specific model.

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References:

• Fix touchpad problems in Windows
• Mouse and keyboard problems in Windows
• Automatically get recommended and updated hardware drivers