Share via

Why can't I reset my password using my phone.

Jama Egeh 0 Reputation points
2026-03-12T08:31:46.2+00:00

<Mod remove PII> @hotmail.com is blocked. Google lets me reset set my password using my phone. Why can't you.

Moved from <Microsoft 365 and Office | Subscription, account, billing | For home | Other>

Outlook | Web | Outlook.com | Account management, security, and privacy

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Chloe-V 7,265 Reputation points Microsoft External Staff Moderator
    2026-03-16T03:26:54.4266667+00:00

    Hi Jama Egeh,

    Welcome to Microsoft Q&A forum.

    I understand how frustrating this can be when urgent access is needed.

    To narrow down the appropriate next steps, please send a screenshot of the message currently displayed (for example: “Account locked”, “Sign‑in blocked”, or “Try another verification method”) via Private Message.

    User's image

    Once the information is available, a suitable resolution can be provided for this situation.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.