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Can't redeem or activate Microsoft 365 basic 1 year subscription on 1st setup.

Girsh Ladda 0 Reputation points
2026-03-12T08:37:24.87+00:00

Bought new HP AIO PC. It includes 1 year Microsoft 365 basic plan but Can't activate Microsoft 365 basic 1 year subscription on 1st setup. On first setup, no option was seen

Microsoft 365 and Office | Install, redeem, activate | For home | Other
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  1. John Jefferson Doyon 65,830 Reputation points Independent Advisor
    2026-03-12T09:18:14.14+00:00

    Hi, I'm John! I will help you with this.

    To help narrow down the issue:

    1. Did you finish the Windows setup using a Microsoft account?
    2. When you open Microsoft Store, do you see the offer under Library or Included with this device?
    3. Did you see any Microsoft 365 trial or activation screen during the initial setup at all?

    You can also try this quick check:

    • Open Microsoft Store
    • Click Library (bottom left)
    • Look for "Included with device" or a Microsoft 365 offer

    HP devices sometimes show the offer there instead of during setup.

    If the issue persists, please provide more details by answering my questions.

    Click "Add comment" below to let me know.

    Regards,

    John J.D.

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