Billing Issue

Question

Hello,

I have charged twice for my Exam. Can you please assist me?

Thank you

Mohammed

Answer 1

Contact Pearson Vue support https://home.pearsonvue.com/microsoft/contact

Answer 2

For duplicate exam charges, the charge and any refund must be handled through Microsoft billing tools and support.

1. First, confirm whether there are truly two separate payments:
   • Sign in to the Microsoft account used to schedule the exam.
   • Review recent orders and subscriptions in the order history and compare them with the bank/credit card statement to see if there are two distinct charges for the same exam.
2. If the two charges appear close together, verify that one is not a late/retired payment and the other the current one. Microsoft may retry a previously declined payment, which can make two charges appear close together on the statement even though they cover different billing periods.
3. If there are two actual charges for the same order (same exam, same date) and both appear in the Microsoft order history, this is treated as a duplicate charge. In that case, contact Microsoft billing support so they can review and correct the billing on the account:
   • Go to the Microsoft support/contact page for billing.
   • Choose the appropriate product (for example, Microsoft 365 or account/billing) and select a billing-related category.
   • Use chat or phone support to reach a billing agent and provide:
     • Microsoft account sign-in ID (not the password)
     • Order number(s) for the exam
     • Last four digits of the card(s) charged and the dates/amounts of both charges
4. If the duplicate charge is specifically for a Microsoft Store order (for example, the exam was purchased as a Store product and the same order number was billed twice), have the Microsoft account and order number ready and contact Microsoft Store Support so they can investigate and reverse the extra charge.

If any of the charges are unauthorized (for example, not initiated by the account holder), request investigation and, if applicable, a refund through the same billing support channel.

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References:

• How to investigate a billing charge from Microsoft
• I've been charged twice
• Cancel an order or pre-order from Microsoft Store
• i have been charged twice - Microsoft Q&A
• Have been billed multiple times on multiple charge cards for renewal - Microsoft Q&A
• Request a refund - Microsoft Q&A
• investigate a billing charge - Microsoft Q&A
• How to redeem your Microsoft Ignite Challenge Sweepstakes prize
• Can I speak to someone? -- Billing issues - Microsoft Q&A