Share via

my outlook can't receive my gmail email

Hong Feng 0 Reputation points
2026-03-12T10:07:43.06+00:00

my outlook can't receive my gmail email and i have removed it and outlook cant find my gmail server

Outlook | Windows | Classic Outlook for Windows | For home

2 answers

Sort by: Most helpful
  1. Gérard Oomens 121K Reputation points Volunteer Moderator
    2026-03-12T12:57:45.69+00:00
    0 comments No comments

  2. Q&A Assist
    2026-03-12T10:07:55.9133333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    Follow these steps in order.

    1. Enable IMAP in Gmail
      1. In a browser, go to Gmail.com and sign in.
      2. Select Settings (gear icon) > See all settings.
      3. Open the Forwarding and POP/IMAP tab.
      4. Under IMAP access, select Enable IMAP.
      5. Select Save Changes.
    2. Remove old Microsoft access and cached Gmail credentials
      1. Close Outlook completely.
      2. In a browser, sign in to your Google account at google.com.
      3. Select your profile picture > Manage your Google Account.
      4. Go to Security.
      5. Under Your connections to third-party apps & services, select Microsoft apps & services.
      6. Open Microsoft apps & services has some access to your Google Account > See details.
      7. Under Access you've given to Microsoft apps & services, select Remove all access, then Confirm.
      8. On Windows, open Credential Manager (Start menu > search for Credential Manager; in some cases via Control Panel).
      9. Select Windows Credentials.
      10. Under Generic Credentials, find entries starting with MicrosoftOffice16_Data:OAUTH2.
      11. Expand each and hover over the name until it shows tp_google_imap_Oauth2.
      12. For each credential that includes tp_google_imap_Oauth2, select Remove. There are two such credentials per Gmail account; remove both for the affected Gmail account.
    3. Re-add or re‑authenticate the Gmail account in Outlook
      1. Start Outlook (classic).
      2. If the Gmail account is still listed but not syncing, use the Sign in via browser bar in Outlook (if shown) and complete sign‑in in the browser, making sure to allow Microsoft apps & services access.
      3. If the Gmail account was removed from the profile, select File > Add account and add the Gmail address again. When the browser sign‑in opens, complete sign‑in and ensure the checkbox for Microsoft apps & services is selected.

    If Outlook still cannot find the Gmail server after these steps, repeat step 2 to ensure all old Google IMAP credentials are removed, then try adding the account again.


    References:

    0 comments No comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.