Share via

Authenticator device lost for Azure tenant,

Amer Jaber 25 Reputation points
2026-03-12T14:07:27.66+00:00

Issue: Azure portal MFA lockout

Authenticator device lost

Only MFA methods available: Microsoft Authenticator approval/code

Cannot open Azure support ticket because portal login requires MFA

Microsoft Security | Microsoft Entra | Microsoft Entra ID
0 comments No comments

Answer accepted by question author
  1. Sridevi Machavarapu 27,315 Reputation points Microsoft External Staff Moderator
    2026-03-12T15:52:23.4366667+00:00

    Hello Amer Jaber,

    The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to login and make changes in your tenant.

    To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

    1 person found this answer helpful.

0 additional answers

Sort by: Most helpful

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.