Hello Christine Haddon,
Since Verizon email is now managed by AOL, the most effective way to connect is by using a unique App Password rather than your standard login password.
1. Generating an AOL App Password
Since standard passwords are often blocked for security, generating a unique code is the best way to sign in:
- Please visit the AOL Account Security page.
- Select Generate App Password (or Manage App Passwords).
- Choose Outlook Desktop from the dropdown menu and select Generate.
- Copy the 16-character code that appears. You will enter this in Outlook instead of your usual password.
2. Adding the Account to Classic Outlook
- Open Classic Outlook and navigate to File > Add Account.
- Enter your email address, select Advanced options, and check "Let me set up my account manually."
- Choose IMAP and enter these server details:
- Incoming: imap.aol.com | Port: 993 | Encryption: SSL/TLS
- Outgoing: smtp.verizon.net | Port: 465 | Encryption: SSL/TLS
- When the password prompt appears, simply paste the App Password you generated earlier.
3. Staying in Classic Outlook
Microsoft provides support for the Classic version until 2029. To ensure it remains your default app:
- If the "New Outlook" opens by default, you can simply slide the New Outlook toggle in the top-right corner to Off.
- If you don't see a toggle, you can find the Go to Classic Outlook option under the Help tab.
- While Classic Outlook is open, it's helpful to right-click its icon on your taskbar and select Pin to taskbar for easy access.
I hope these steps help you connect your AOL account successfully. Please let me know if you have other questions.