Hi Support Team unable to login to my perosnal outlook.com account

Question

Hi Support Team unable to login to my perosnal outlook.com account

Mohammed Ejas Pasha 0

Hi Support Team

am unable to login to [Moderator note: PII removed]@outlook.com email from last 2 months and could you please assist me resetting the same

I only have secondary Email address [Moderator note: PII removed]@gmail.com

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Answer 1

Victor1-V 7,400 Microsoft External Staff Moderator

Hi Mohammed Ejas Pasha,

Welcome to the Microsoft Q&A forum.

I understand how frustrating it can be to lose access to a personal Outlook.com account, especially when this has been ongoing for some time.

I see there is already a Q&A Assist response above. That guidance is generally correct and aligns with the supported Microsoft account recovery process. Have you already had a chance to try those steps, particularly submitting the account recovery form?

To add some clarification, access to personal Outlook.com accounts is handled entirely through Microsoft’s automated sign‑in and recovery systems. From within this user‑to‑user support forum, there is no visibility into account status, recovery attempts, or security decisions, and there is no way to reset or unlock an account manually on your behalf.

To better understand your situation, could you please clarify:

Are you seeing a specific error message when trying to sign in?
Were you able to submit the account recovery form successfully, and did you receive a response?
Is the Gmail address you mentioned still accessible and receiving recovery or security emails?

This information helps determine whether the issue is related to recovery verification, inactivity, or a blocked sign‑in attempt.

I hope this helps clarify the situation. Feel free to reply with the additional details above, and we can guide you on what makes sense to try next.

Mohammed Ejas Pasha 0 Reputation points

2026-03-13T17:26:40.86+00:00

Gmail account am receiving the recovery code after providing the code its still asking for Other authentication

Kindly help me to recover
Victor1-V 7,400 Reputation points Microsoft External Staff Moderator

2026-03-14T13:48:38.61+00:00
Hi Mohammed Ejas Pasha,

Thank you for the update.

Receiving the verification code on your Gmail address confirms that the recovery contact email is reachable. When the sign‑in process continues to request “other authentication” after the code is entered, it means additional proof is required to confirm ownership of the Outlook.com account.

At this stage, access can only be reviewed through Microsoft’s account recovery process. From this user‑to‑user forum, there is no visibility into account checks and no ability to approve, unlock, or bypass the authentication requirements.

Please submit the Microsoft account recovery form and review the official guidance before completing it:

Recovery form: https://account.live.com/acsr

Guidance on completing the form: https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

If the recovery form has already been submitted and continues to return the same result, contacting Microsoft Support directly would be the next step for further assistance. You can use below steps to reach a live chat agent:

Visit the Microsoft Support contact page: Contact - Microsoft Support

In the search bar provided on the page, type "Account Recovery" and press Enter.

Click on the "Get Help" button that appears.

Scroll down the page until you see and click on the "Contact Support" option.

When prompted to select your product or service, choose "Other Products".

For the category, choose "Manage Account Security".

Look for and click on "Chat with a support agent in your web browser".

When prompted, provide a valid contact email where Microsoft can reach you regarding your case.

Explain your situation clearly: Be concise but provide all the relevant details.

I hope this clarifies why additional authentication is being requested and helps you identify the appropriate next action.

Answer 2

To regain access to the Outlook.com account, use the official Microsoft account sign-in and recovery tools and the secondary Gmail address as a recovery option.

Go to the Microsoft account sign-in page and select the option for help signing in (for example, “Forgot my password” or similar).
Follow the prompts to reset the password using the available security info. When asked for a contact method, choose the secondary Gmail address and enter the verification code sent there.
If sign-in is blocked due to unusual activity, follow the guidance in Unblock my Outlook.com account. This process will also use the recovery email or phone to verify identity.
If the normal reset path does not work, use the Microsoft account sign-in helper and the account recovery form, providing as much accurate information as possible (previous passwords, subjects of recent emails, folder names, etc.).
If still unable to sign in, use the Outlook.com support options:
- If sign-in is possible with any Microsoft account, open Outlook.com, select Help on the top menu, search for the issue, then under Still need help? choose Yes to contact support.
- If sign-in is not possible at all, use the “Get help signing in” link from the Outlook.com support article to access the sign-in helper.

Note: If the Outlook.com account has not been signed into for more than 2 years, it may have been deleted and may not be recoverable.

References:

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Hi Support Team unable to login to my perosnal outlook.com account

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