I can't acess my email because it's been years it was dormant

mario braga 21 Reputation points
2021-10-07T18:04:37.713+00:00

I have an Outlook account, I know my username and my password. But, every time I try to log-in I'm blocked off due to "Help us protect your account. We've detected something unusual about this sign-in. For example, you might be signing in from a new location, device or app." In order to access it I need to call/text a number I no longer have access to. The only option left is the Recovery Forms I have filled over 6 times, with a huge amount of information, yet Microsoft always rejects it. It probably happens because I haven't logged in in 5 years, but now I want to, and I'm unable. Please, help me.

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  1. Anonymous
    2021-10-07T18:06:34.28+00:00

    Outlook.com (hotmail) is not currently supported here on Q&A. The product group for Outlook.com actively monitors questions in dedicated forums here.
    https://answers.microsoft.com/en-us/outlook_com/forum/oemail

    If an account access problem then also try resetting via the account recovery form
    https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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