Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Good day @Dr. Joseph Blanchard,
Thank you for reaching out. I’ll be glad to help, and with a bit more information, I can provide more accurate guidance.
To better understand your situation, could you please help confirm a few points:
- Was Microsoft Office originally purchased through a Microsoft account, activated using a product key, or pre‑installed on a new computer at the time of purchase? If it came with a device, do you happen to recall the manufacturer?
- Are you still able to sign in with the same Microsoft account that was used for the initial activation? For example, can you successfully sign in at: https://account.microsoft.com/
- Are you currently trying to reinstall Office, locate your existing license, or are you encountering a specific issue (for example, activation errors or missing licenses)?
Once you reply with these details, it will give me a clearer picture of your situation and allow me to recommend the most appropriate next steps.
If you have any updates, please leave a comment under this post. This is the best way for me to receive notifications and follow up with you promptly.
Looking forward to your response, and I’m happy to assist further.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.