how do I get my notes back in my hotmail? It shows "6" notes but nothing populates

Question

Answer 1

Hi Ryan gomez,

If Outlook.com shows “Notes (6)” but the Notes list itself is blank, this usually indicates a browser or session loading issue, not that the notes were deleted.

Please try the following steps, in order:

Open Outlook.com in an InPrivate / Incognito window and check Notes there. This uses a clean session (no extensions, cached data, or old sign‑in cookies) and often allows stuck Notes to load correctly.

1. If Notes load in Incognito, disable browser extensions especially ad‑blockers or privacy tools and refresh Outlook.com in a normal window.

Stay on the Notes page for a minute or two without navigating away. Accounts with many notes, or slower connections, can take a bit longer to populate the list.

Toggle the web experience, if available: switch between New Outlook and Classic Outlook (or use the “Try the new Outlook” toggle), then reopen Notes. This can force the view to refresh.

Sign out of Outlook.com, close the browser completely, then sign back in. If needed, clear site data/cookies for Outlook and Microsoft sign‑in before retrying.

Workaround / verification: Check your Notes in the Outlook mobile app or in Sticky Notes / the OneNote feed. If your notes appear there, they are safe, and this is very likely just a web display issue specific to the browser session.

If you’d like, let me know which browser and device you’re using, and whether Notes load in an Incognito window. I can suggest the most targeted next step based on that.

Please let me know if this proves useful to you, or if you would like further assistance.

I'm looking forward to your reply.

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Answer 2

In Outlook.com/Outlook on the web, Sticky Notes are stored and surfaced through the Notes feature. If the Notes count shows “6” but nothing appears, use these steps and checks:

1. Make sure Notes is selected correctly
   • In Outlook.com or Outlook on the web, open the left navigation and select Notes (or the Notes icon).
   • Confirm that no search term is active in the search box for Notes and that any filters (such as “All”, “Pinned”, etc.) are set to show all notes.
2. Check Sticky Notes sync
   • If the notes were created with the Sticky Notes app on Windows 10, ensure that the same Microsoft account is signed in to Sticky Notes and Outlook.com.
   • Open the Sticky Notes app on Windows 10 and confirm that the notes are visible there.
   • If they are visible in Sticky Notes but not in Outlook.com, leave both apps open and connected to the internet for a few minutes to allow sync.
3. Use the Sticky Notes entry points documented for Outlook.com
   • Follow the guidance in Create, edit, and view sticky notes in Outlook.com or Outlook on the web (linked from Sticky Notes help) to open and view notes from Outlook.com. This ensures the correct Notes view is being used.
4. If notes still do not show
   • Use the Outlook.com in-product help to contact support:
     • Select Help in the Outlook.com menu bar.
     • Enter a short description like “Notes count shows 6 but list is empty”.
     • If self-help articles do not resolve it, scroll to Still need help? and choose to chat with a support agent.

These steps rely on the Sticky Notes–Outlook.com integration and the Outlook.com support channel to restore visibility of the existing notes.

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References:

• Sticky Notes help
• Emails deleted from Outlook.com are reverting back to the Inbox