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Surface Hub 2s running Win 11 22H2 enterprise with Teams rooms OS experience upgrade

Rahuleo 65 Reputation points
2026-03-13T02:15:02.28+00:00

Currently the surface Hub 2s is running Windows 11 22h2 enterprise with Teams rooms OS experience and I had a query that if we there is a solution to upgrade it to 24H2?

Also, since the end of the servicing for OS version KB5066793 from June 26,2025 which stated that the OS version would no longer receive security updates, does this affect the Hub running this OS version in Win 11 at any case? The hubs are managed by MTR portal, and I would be happy to receive any ideas or solutions.

Windows for business | Windows Client for IT Pros | Devices and deployment | Install Windows updates, features, or roles
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  1. Domic Vo 19,345 Reputation points Independent Advisor
    2026-03-13T03:34:50.3533333+00:00

    Hello Rahul Joshi,

    Surface Hub 2S devices run a specialized operating system called Teams Rooms on Windows (TRoW), which is not the same as a standard Windows 11 Enterprise build. Even though the underlying OS kernel is based on Windows 11 Enterprise, the servicing and upgrade path is controlled by the Teams Rooms release cycle, not by the general Windows feature updates such as 24H2. In other words, you cannot directly upgrade a Surface Hub 2S from 22H2 to 24H2 using standard Windows Update or media installation. The device will only move forward when Microsoft publishes a new Teams Rooms OS release that incorporates the newer Windows base.

    Regarding KB5066793 and the servicing end date of June 26, 2025: this applies to the general Windows 11 Enterprise 22H2 release. For Surface Hub 2S, Microsoft provides extended servicing through the Teams Rooms update channel. Even if the underlying OS version shows 22H2, the Hub continues to receive security and feature updates as long as it is enrolled in the Teams Rooms management service (MTR portal or Intune). The servicing lifecycle for Teams Rooms OS is distinct from the mainstream Windows lifecycle, so your Hub will not suddenly stop receiving security updates after that date. Instead, it will follow the cadence of Teams Rooms releases, which Microsoft maintains separately.

    The practical implication is that you should not attempt to manually upgrade the Hub to 24H2. Doing so would break the supported configuration and likely remove the Teams Rooms experience. The correct path is to keep the Hub enrolled in the Microsoft Teams Rooms update channel and apply updates as they are released. Microsoft has already announced that future Teams Rooms OS builds will align with newer Windows 11 feature updates, but the rollout is staged and controlled centrally.

    So to answer directly: there is no supported solution to upgrade a Surface Hub 2S to Windows 11 24H2 manually. The end of servicing for KB5066793 does not affect your Hub as long as it remains managed through the Teams Rooms portal, because Microsoft continues to deliver cumulative updates for the Hub OS beyond the general Windows servicing cutoff.

    I hope you've found something useful here. If it helps you get more insight into the issue, it's appreciated to accept the answer. Should you have more questions, feel free to leave a message. Have a nice day!

    Domic Vo.

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  1. Domic Vo 19,345 Reputation points Independent Advisor
    2026-03-15T04:05:53+00:00

    Good morning

    Have you found the answer useful? If everything is okay, don't forget to share your experience with the issue by accepting the answer. Should you need more information, free free to leave a message. Happy to help! :)

    Domic Vo.

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  2. Q&A Assist
    2026-03-13T02:15:14.08+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    Surface Hub 2S devices running Windows 10 Team or Windows 11-based platforms must be on a supported Windows 11 release to continue receiving updates and Teams Rooms support.

    For Surface Hub 2S, there are three supported Windows 11-based paths:

    1. Install a Surface Hub 3 Compute Cartridge, which comes preloaded with the Windows 11-based Microsoft Teams Rooms on Windows platform.
    2. Migrate via software to Windows 11 IoT Enterprise with the Microsoft Teams Rooms on Windows experience using the USB method.
    3. Migrate via the Migration Launcher app to the Microsoft Teams Rooms on Windows (MTR-W) platform (available only until December 14, 2025). After that date, only the USB migration method remains supported.

    The documentation states that:

    • Surface Hub 2S devices must be on a Windows 11-based platform (such as Windows 11 or Microsoft Teams Rooms on Windows) after October 14, 2025, to continue receiving updates and support.
    • Teams Rooms on Windows will not support devices placed on ESU and is ending support for Windows 10 on October 14, 2025.

    The context does not provide specific information about a direct in-place upgrade path from Windows 11 22H2 Enterprise with Teams Rooms OS experience to 24H2 on Surface Hub 2S, nor does it detail KB-specific servicing for that configuration. It only specifies that devices must be moved to a supported Windows 11-based platform (for Surface Hub 2S, via compute cartridge or supported migration paths) to remain in support and continue receiving security and feature updates.

    Given this, the supported approach for keeping Surface Hub 2S devices secure and supported is to:

    • Ensure they are migrated to the Microsoft Teams Rooms on Windows platform on Windows 11 (via Surface Hub 3 Compute Cartridge, Migration Launcher app before December 14, 2025, or USB migration method), and
    • Ensure they are on a Windows 11-based platform that is within its servicing window per the Teams Rooms lifecycle guidance.

    If a particular OS build or KB (such as KB5066793) is past its servicing end date, the device will no longer receive security updates on that build. For Surface Hub 2S, the remediation is to move to a supported Windows 11-based platform and release as described above, rather than remaining on an out-of-servicing build.

    References:

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