Had the same issue.
Took the following steps:
Uninstalled Galaxy connect, then
- Change Permissions:
* Open File Explorer, right-click on the C: drive, select Properties, then the Security tab, and Advanced. * Click "Change," type "everyone" in the object name field, and click OK. * Confirm that the owner is now "Everyone" and click OK. * Again, select the C: drive, right-click, go to Properties > Security > Edit. * Click "Add," type "Everyone," and click OK. * On the Security tab, select "Everyone" and check "Allow" for "Full control." * Click OK. If prompted by "Windows Security," click "Yes." If "Error Applying Security" appears, choose "Continue" (this may happen multiple times). Click OK twice.