MS Teams Account sign-in Error on Android based Device does not monitor by any tool

Question

Hi,

How to get the active alert in the case if and Android based devices sign-out and on MS Teams Admin portal , we can see the Sign-in error

Other than physical connectivity , we are not getting real time alert where if device goes sign-out for any reason, alerts are not generating.

Thanks

Answer 1

Hi @UC Architect,

Thank you for reaching out to the Microsoft Q&A forum.

From your description, it looks like you would like to receive real-time alerts when an Android-based device signs out from Microsoft Teams, especially for accounts used by devices such as resource room mailboxes or common area phone accounts.

Currently, the alerting capability in the Microsoft Teams Admin Center mainly focuses on device health and connectivity monitoring. For example, administrators can configure alerts when a device goes offline or when there are meeting or call quality issues.

However, sign-out events are not currently supported as a trigger for device alerts, so the portal will not generate notifications specifically when a Teams account signs out on a device.

You can review the available Teams alert rules here: Microsoft Teams Monitoring and Alerting - Microsoft Teams | Microsoft Learn

Option 1: Check sign-in activity in Microsoft Entra ID

You can monitor authentication activity for the accounts used by these devices through sign-in logs in Microsoft Entra ID.

Steps:

1. Go to https://entra.microsoft.com and sign in with an administrator account.
2. In the left navigation pane, select "Monitoring & health > Sign-in logs".
3. Use the "Filters" option to search for the account used by the device (for example the resource room mailbox or common area phone account).
4. Review the "Status" column for failed sign-ins or unusual authentication activity.
5. Select a specific sign-in entry to view more details such as device, client app, and failure reason. -> This can help determine whether the device was signed out due to authentication or access issues.

Option 2: Configure Teams device alerts (connectivity monitoring)

You can also configure alerts for device connectivity in the Microsoft Teams Admin Center.

Steps:

1. Go to https://admin.teams.microsoft.com.
2. In the left pane, select "Notifications & alerts".
3. Open "Rules".
4. Create or edit a rule related to Teams device health.
5. Configure email recipients so administrators receive notifications when devices go offline or experience issues.

Please note that this alert only monitors device status, not account sign-out events.

Hope this information will help.

Answer 2

We are looking any tool which can monitor these accounts which sign-out for any issue and tool captured the alert and send notification.

Accounts which are using by devices can be resource room mailbox account or common area phone accounts

Answer 3

Device alert option on MS Teams Admin portal also only monitor the physically connectivity issue

Sign-out related issue does not capture by Device alert option.