Contact Support

Question

How do I contact support regarding my main hotmail account

Answer 1

Dear Alan Donald, 

Thank you for reaching out to the Microsoft Q&A forum. I understand you need to contact Microsoft about your main Hotmail/Outlook.com account. Is the problem with sign‑in, account security/verification, or using the mailbox after sign‑in? For personal account the only way to reach a live agent is to contact chat support via:  

• Visit Contact - Microsoft Support     
• Type a brief description of your issue in the search box    
• Scroll down to the bottom > select Sign in to contact support    
• Log in to your available personal Microsoft account.     
• Under Products & Services, select "Other Products"; Under Categories, select a suitable Category.   
• Click "Chat with a support agent in your web browser" (during business hours) 

Thank you for your time and understanding.  

Answer 2

To contact support about a Hotmail/Outlook.com account, use the built-in Outlook.com help and support options:

1. If signing in is possible:
   1. Go to Outlook.com and sign in to the Hotmail/Outlook.com account.
   2. On the top menu, select Help.
   3. In the Help pane, enter the issue in the Search Help box and press Return.
   4. If the self-help articles do not resolve the problem, scroll to the bottom of the Help pane and, under Still need help?, select Yes.
   5. Choose the option to Chat with a support agent in your web browser (if offered), then describe the issue and submit.
2. If signing in is not possible:
   • Use the Microsoft account sign-in helper via Get help signing in to try to regain access first: Get help signing in.
   • If the account is blocked or there are sign-in issues, use the dedicated help link for accounts that cannot sign in: If you can't sign in.
3. Additional support options:
   • For general Microsoft account and subscription issues, use Account & Billing Help: Account & Billing Help.
   • For other Microsoft products and services, enter the problem here: enter your problem here.
   • To ask questions and see discussions with other users, use the Outlook.com Community: Outlook.com Community.

If the mailbox is full and replies from support are not arriving, reduce mailbox size using the guidance in Storage limits in Outlook.com so support responses can be delivered.

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References:

• How to get support for Outlook.com
• How to sign in to Hotmail
• Unblock my Outlook.com account
• Sign out of Hotmail or Outlook.com
• Outlook.com email account appears as "outlook_[long series of letters and numbers]@outlook.com" in Outlook for Windows