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Unable to sign-in into Azure portal

Shashwat Bajpai 20 Reputation points
2026-03-13T12:29:47.3333333+00:00

I am unable to sign-in into MIcrosoft Azure portal. It shows no-activity and tenant has been de-activated from account.

Please let me know how to sign-in .

Azure Role-based access control
Azure Role-based access control

An Azure service that provides fine-grained access management for Azure resources, enabling you to grant users only the rights they need to perform their jobs.

Answer accepted by question author

  1. VEMULA SRISAI 12,840 Reputation points Microsoft External Staff Moderator
    2026-03-20T16:11:15.4366667+00:00

    Hello Shashwat Bajpai,

     This issue will be resolved by signing in using the tenant-specific Azure portal URL and the tenant ID I have provided over the private messages tab:

    HTTP

    https://portal.azure.com/<tenant-ID>

    Once you accessed the portal through the tenant-scoped URL, the tenant became active again and you will be able to manage resources without further issues.

    And the tenant will be restored successfully.

    If this answers your query, do click Accept Answer and Yes for was this answer helpful, which may help members with similar questions. If you have any other questions, let me know in the “comments” and I would be happy to help you.

    Identity Provider Selection - IcM

     

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  1. Q&A Assist
    2026-03-13T12:30:05.5233333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    Follow these steps based on the “tenant deactivated / no activity” message:

    1. Confirm the exact error
      • If the error is similar to AADSTS5000225: This tenant has been blocked due to inactivity, the tenant is in an inaccessible state due to inactivity.
    2. Check how long the tenant has been blocked
      • If the tenant has been blocked for less than 20 days, it can still be reactivated by Microsoft support.
      • If it has been more than 20 days, the tenant is permanently deleted and can’t be recovered; a new tenant must be created.
    3. If tenant has been inactive less than 20 days (reactivation path)
      • A tenant administrator must contact Microsoft support:
        1. Use the global support phone numbers listed under global support phone numbers in the article.
        2. Open a single support case and wait for a decision before submitting any other requests.
      • While waiting, minimize authentication attempts against the blocked tenant.
    4. If tenant has been inactive more than 20 days
      • The tenant is deleted and can’t be restored.
      • Create a new tenant and then sign in to the Azure portal with that new tenant.
    5. Workaround options seen in similar cases
      • Try signing in directly with tenant context in the URL, for example:
        • https://portal.azure.com/<TenantId> or
        • https://portal.azure.com/<yourTenantName>.onmicrosoft.com
      • If the tenant is already deleted or still blocked, this will continue to fail and the support/reactivation path is required (if within 20 days).
    6. If the issue is only browser/session related (no inactivity error)
      • Sign out of all Microsoft accounts in the browser.
      • Clear all site data / cookies and cache for Microsoft/Azure sites.
      • Try again in a private/incognito window.

    If none of the above applies and there is no other global admin, the only option is to work with Microsoft support (Data Protection / Tenant Recovery) as described in the tenant inactivity guidance.

    References:

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