Stuck in a "parent consent loop" for 2 months atleast.

Question

Since January 2026, Mircosoft logged me out of my main account, that I basically use for everything in my life, and then tell me that I require parent or guardian consent to login further. So I log into my parents' account and then give me consent from there, and then when I logged back into my account, still pops out the same screen.
I'm currently not in a microsoft family, I've tried changing my DOB if that would work (it didn't..), and then I have tried checking if it was browser problem and been trying with no luck. I have tried all the options on the parent or guardian consent screen to see, and a pain of this is that my card is linked up with the account and being charged for xbox subscriptions for these 2 months and I need my account to verify the change, and with the account being linked with everything, I need to log into my account to change it to another.
I just want to see if anyone had this similar problem, if they solved it, and how

Answer 1

Hello Jasper Pallette,

Welcome to Microsoft Q&A forum.

I understand how frustrating it is to be locked out of your account, especially when you are paying for the subcription.

Before we proceed, may I know if you are having the same issue with your Microsoft apps. And if whether you've tried to log in using InPrivate mode and clear the cache? Please let me know.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. I'll help you as much as I can to get back to your account. However, for more information on your account, please contact Microsoft Support or Xbox support. They will have more tool to help you with the account or at least stop the subscription charges while working on it. Thank you for your understanding.