My laptop speaker stops working randomly

Question

While i'm using the laptop suddenly audio stops working. When i restart it starts working again. But it happens almost everytime i'm using my laptop. Here are few other things that happen as soon as the audio stops working:

1- I can't press any key twice in a row(filter keys is off)

2- The battery also goes off and as soon as i plug the charger of laptops dies

3- when i restart my laptop everything starts working normally

Any idea what's the problem and how to fix it?

Answer 1

Hi Mohsin Alii,

Thanks for your post. I’m happy to help look into this with you. Have you already tried the Q&A Assist suggestions? In addition, please try these steps (in order):

1, Disable Fast Startup (power‑related issues)

Fast Startup can cause random device failures after the system has been running for a while.

1. Open “Control Panel”
2. Go to “Hardware and Sound” > “Power Options”
3. Select “Choose what the power buttons do”
4. Select “Change settings that are currently unavailable”
5. Uncheck “Turn on fast startup”
6. Select “Save changes”, then restart the laptop

2, Prevent Windows from powering down system devices

Windows may be turning off internal controllers to save power, which can break audio and keyboard input until reboot.

1. Press Win + X > “Device Manager”
2. Expand “Universal Serial Bus controllers”
3. For each “USB Root Hub”:
   • Right‑click > “Properties”
   • Open the “Power Management” tab
   • Uncheck “Allow the computer to turn off this device to save power”
   • Select “OK”
4. Restart and test

3, Check battery and power driver state

Because the battery icon disappears or behaves abnormally when the issue occurs, reset the battery drivers.

1. Open “Device Manager”
2. Expand “Batteries”
3. Right‑click “Microsoft AC Adapter” > “Uninstall device”
4. Right‑click “Microsoft ACPI‑Compliant Control Method Battery” > “Uninstall device”
5. Restart the laptop Windows will automatically reinstall both drivers.

4, Test for hardware or firmware issues

If the problem still happens after all software steps, at that point:

• Back up your data
• Run your laptop manufacturer’s built‑in hardware diagnostics (from BIOS/UEFI or their official support tool)
• If errors are detected or symptoms continue, contact the device manufacturer’s support, as Windows‑level troubleshooting will not be able to fix failing power components

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Answer 2

Hi Mohsin,

It sounds like a connection issue to the motherboard; Nevertheless let us try some troubleshooting.

Please supply the following Information.

Right-click the Start button and Choose the Run option

Type in msinfo32

Press enter.

Take a screenshot of the System Summary window and post it in the next reply.

I look forward to your response and am eager to collaborate until we find a solution.

Answer 3

The symptoms point to a system‑level problem (driver, power, or hardware) that is affecting audio, keyboard, and power management together. Start with Windows audio troubleshooting, then focus on audio drivers and Windows Update, as these are common causes of recurring “audio stops until restart” issues.

Follow these steps in order and test after each major step:

1. Check audio output and sound settings

• Make sure Windows is not switching to a wrong or disabled output when the issue happens.
  1. When audio stops, select the Speakers icon on the taskbar.
  2. Select the arrow to open the list of audio devices and confirm the correct speakers/headphones are selected as output.
  3. Right‑click the Speakers icon and open Volume mixer.
  4. Ensure no device or app is muted and volumes are above 0.
  If using Windows 10, also verify the device is not disabled:
  1. Select Start > Settings > System > Sound.
  2. Select the output device > Device properties.
  3. Confirm the Disable checkbox is not selected for output and input devices.
  If using Windows 11, similar checks are under Start > Settings > System > Sound, then More sound settings and device Properties. References:
  • General sound settings and mute/disable checks
    • Windows 10: Step 5. Check sound settings
    • Windows 11: Step 5. Check sound settings

2. Set the correct default audio device If the laptop is connected to HDMI/USB devices or external monitors, Windows may be switching the default device.

• On Windows 10:
  1. Open Control Panel.
  2. Go to Hardware and Sound > Sound.
  3. On the Playback tab, right‑click the laptop speakers and select Set as Default Device, then OK.
• On Windows 11:
  1. Go to Start > Settings > System > Sound.
  2. In Output, select the laptop speakers; this sets them as default.

If the wrong device (for example, a monitor with no speakers) is default, audio will appear to “stop”.

3. Turn off audio enhancements Audio enhancements can cause audio to cut out on some systems.
4. Open Control Panel.
5. Go to Hardware and Sound > Sound.
6. On the Playback tab, right‑click the default device > Properties.
7. On the Enhancements tab, select Disable all enhancements (or Disable all sound effects) and select OK.
8. Test for a while to see if the random audio stops still occur.
9. Run the built‑in audio troubleshooter This can automatically fix some driver and configuration issues.

• On Windows 10:
  1. Select Start > Settings > Update & Security.
  2. Select Troubleshoot.
  3. Under Find and fix problems, select Playing audio > Run the troubleshooter and follow the prompts.
• On Windows 11 (from similar Q&A guidance):
  • Run Playing Audio troubleshooter from Settings > System > Troubleshoot > Other troubleshooters and review what it reports.

5. Update, reinstall, or roll back audio drivers Because the issue is resolved by restart and recurs frequently, audio drivers are a prime suspect.

A. Update audio driver automatically

1. Press Win + X and select Device Manager.
2. Expand Sound, video and game controllers.
3. Right‑click the laptop’s audio device (for example, Realtek High Definition Audio) and select Update driver.
4. Select Search automatically for updated driver software and complete the wizard.

If no newer driver is found, check the laptop manufacturer’s support site for the latest audio driver for the exact model and Windows version.

B. Reinstall the audio driver If updating does not help or the problem persists:

1. In Device Manager, expand Sound, video and game controllers.
2. Right‑click the audio device and select Uninstall device.
3. Check Delete the driver software for this device if available, then select Uninstall.
4. Restart the laptop (save work first). Windows will reinstall the audio driver automatically.

This approach is consistent with:

• “No audio device is installed” and “volume stuck at zero” issues resolved by uninstalling the audio driver and letting Windows reinstall it.
• A similar case where audio inputs/outputs disappeared and was fixed by reinstalling the driver.

C. Try the generic Windows audio driver (if OEM driver remains unstable)

1. In Device Manager, right‑click the audio device > Update driver.
2. Select Browse my computer for drivers > Let me pick from a list of device drivers on my computer.
3. Choose the generic audio driver offered by Windows and apply it.

If the issue started after a recent driver update, use Roll back driver in the device’s Properties (if available) to return to the previous version.

6. Verify Windows is fully updated System updates can include fixes for power and audio stack issues that might be causing the combined audio/keyboard/battery symptoms.
7. Go to Start > Settings > Windows Update.
8. Select Check for updates.
9. If updates are available, select Install now and restart when prompted.
10. If the problem persists If, after:

• Correct output and sound settings,
• Disabling enhancements,
• Running the audio troubleshooter,
• Reinstalling or changing the audio driver,
• Installing all Windows Updates,

the laptop still loses audio and simultaneously shows keyboard and battery anomalies that only a restart fixes, this strongly suggests a deeper hardware or motherboard/power‑management issue rather than just audio.

In that case:

• Back up important data.
• Run the laptop manufacturer’s full hardware diagnostics (often available in BIOS/UEFI or via a vendor tool).
• If diagnostics show issues or the behavior continues, contact the manufacturer’s support or a qualified technician, as the root cause may be failing power circuitry or system board components that software steps cannot repair.

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References:

• Fix sound or audio problems in Windows
• My audio inputs and outputs suddenly disappeared, how do i fix this? - Microsoft Q&A
• cannot increase volume even if trouble shooter updates it - Microsoft Q&A
• How to fix this. no audio device is installed - Microsoft Q&A
• Logitech G560 Speakers detect audio (volume bar moves) but no sound comes out - Microsoft Q&A
• device missing important security and quality issues - Microsoft Q&A