Minecraft account hacked and microsoft account hacked

Question

Hi microsoft,

So i've lost my minecraft account [moderator note: PII removed], the original email for the account was [moderator note: PII removed]@hotmail.com and not only my minecraft account was linked to this, my xbox account was also linked to it so meaning all of the games we owned are now gone and says we dont own it meaning we got locked away from our microsoft account,minecraft account,and,xbox account

Regards,

Answer 1

Please note that our forum is a public platform, and I modified your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data. 

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Hi Destiny,

Welcome to the Microsoft Q&A forum.

I understand how concerning this situation can be, particularly when an issue with a single account affects access to multiple services that are used together.

To clarify, this is a user‑to‑user support forum. Contributors can share guidance based on supported recovery options, but do not have access to Microsoft account systems and cannot recover accounts, restore game ownership, or reverse security changes made during a compromise.

Based on your description, this appears to be related to a Microsoft account security issue. When access is affected in this way, recovery and verification are required to confirm account ownership and review the account’s status.

The supported recovery steps are:

1, Attempt account recovery using the Microsoft account recovery form:

If you can no longer sign in, use the official recovery form to prove ownership of the account.

• Use this link to begin the process: https://account.live.com/acsr
• Important: The account recovery form can only be used if two-step verification isn't turned on.
• The form requires you to provide as much information as possible to prove that you own the account. Please be patient, as the review process can take some time.
• For detailed guidance on completing the form, please refer to this article: Help with the Microsoft account recovery form - Microsoft Support

2, Contact Microsoft Support

If the recovery form does not work as expected or does not restore access, reaching out to Microsoft Support is the appropriate next step for further assistance. You can follow below steps to reach a live chat agent:

1. Visit the Microsoft Support contact page: Contact - Microsoft Support    
2. In the search bar provided on the page, type "Account Recovery" and press Enter.    
3. Click on the "Get Help" button that appears.    
4. Scroll down the page until you see and click on the "Contact Support" option.    
5. When prompted to select your product or service, choose "Other Products".    
6. For the category, choose "Manage Account Security".    
7. Look for and click on "Chat with a support agent in your web browser".    
8. When prompted, provide a valid contact email where Microsoft can reach you regarding your case.    
9. Explain your situation clearly: Be concise but provide all the relevant details.      

Important expectation to be aware of: for security reasons, support agents cannot bypass identity verification or manually restore access without successful verification. Recovery is only possible after account ownership is confirmed through Microsoft’s secure process.

I hope this clarifies the situation and helps you follow the correct recovery path to regain access to your account and linked services.