Added mail account is unavailable in outlook

Question

I added an account and had it synced. But, when I go to select it, the circle of death wont stop and I cannot see any inbox or other mail option.

[PII: Removed]@myghm.org doesnt allow access to the inbox or other functions.

Answer 1

Hi Lincoln Christensen

I understand you are having problem with an added account that previously synced, but when you click that mailbox in Outlook it stays on a continuous loading spinner and you can’t open Inbox or any folders. 

Because this is a custom domain mailbox (@myghm.org), this is most likely a work/school (business) mailbox. Could you please confirm: 

• Is the @myghm.org address a work/school mailbox managed by your organization (IT/admin), or is it a personal mailbox you control? 
• Can you sign in to that same mailbox in a web browser (Outlook on the web / your organization’s webmail), or does it fail there too? 

Look forward to hearing from you. Have a lovely day! 

Answer 2

The behavior shown (account added but stuck on an endless spinner and mailbox never loads) matches a known Outlook client-side sync problem where Outlook intermittently stops syncing and cannot open the mailbox.

Based on the documented workaround, the issue is resolved by cleaning up Favorites contacts in Outlook on the web for the affected mailbox, then letting the client resync.

Follow these steps for the problematic account (******@myghm.org):

1. Sign in to Outlook on the web for that mailbox using a browser.
2. Open the People pane.
3. Under that mailbox, select Favorites.
4. Delete all Favorites contacts listed there.
5. Return to the Outlook app and allow it a few minutes to resync the mailbox.

If the mailbox still does not open after that, remove the account from Outlook and add it again, then repeat the Favorites cleanup if the problem reappears.

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References:

• Outlook for Mac and Outlook Mobile intermittently stop syncing