how to delete old teams accounts windows

Question

how to delete old teams accounts windows #teams

how to delete old teams accounts windows

Answer 1

Hi @Jeff Holmes,

Welcome to the Microsoft Q&A forum.

I would like to provide you with the following information.

If you would like to clean up old sign-in information on Windows, please follow the steps below in order:

1. Please sign out your accounts from Office applications, then close all Office applications.   
2. Open File Explorer, paste the following path, and delete all files and folders. %localappdata%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy   
3. Open the browser, press Ctrl + Shift + Delete, then select Clear now.
4. Go to settings > Accounts > Access work or school
5. Check if you can see your school account in "Access Work or School".    If you can see it, please select it and select Disconnect. After that, please click "Connect" and log into your business account again to register the device.   
6.  Clear Cached Credentials   
   • Open the Control Panel on your PC.    
   • Go to User Accounts → Credential Manager.   

• Under both Windows Credentials and Generic Credentials, look for any entries related to your Microsoft 365 account.   
• Select and remove those entries.   
• Restart your computer and try adding your account in Office again.   

Download OLicenseCleanup.vbs and run it. In this way, you can use this package to remove license, remove cached identities in HKCU registry and remove credentials. For more details, you can refer to this article: Reset Microsoft 365 Apps for enterprise activation state. 

• Reboot your device. 
• Reopen Office apps and sign in with the correct account. 

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.   

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.

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Answer 2

On Windows there are three different things that can be removed, depending on what “old Teams account” means:

1. Sign out of the old account in Teams
   • Open Microsoft Teams (desktop or web).
   • Select the profile picture at the top of the app.
   • Select Sign out.
     This removes the account’s data from the Teams app on that device, but the account itself still exists and can be used in other apps.
2. Remove the old account from Windows
   This stops Windows from offering that account in apps like Teams. For personal Microsoft accounts
   1. Select Start > Settings > Accounts > Email & accounts.
   2. Select the old account.
   3. Next to Remove account, select Remove.
   For work or school accounts
   1. Select Start > Settings > Accounts > Access work or school.
   2. Select the old work/school account.
   3. Next to Account settings, select Manage.
   4. In Overview, select Sign out everywhere.
   5. If the account must be removed completely from the organization, contact the organization’s IT admin.
3. Completely close the Microsoft account used with Teams (consumer/Teams Free)
   Only use this if the old account is a personal Microsoft account that should no longer exist at all. Closing it affects all Microsoft services tied to it (Outlook.com, OneDrive, Skype, Xbox Live, Windows sign-in, etc.). Steps (Teams Free / personal Microsoft account):
   1. Review and follow the guidance in How to close your Microsoft account to make sure no important data is left behind and optionally export important Teams data, such as contacts and conversation history.
   2. Go to the Microsoft account closure page.
   3. Sign in with the account to be closed and follow the prompts to complete closure.

Note: To remove a Teams account from a device entirely when it is tied to a Microsoft account, the underlying Microsoft account must be deleted; otherwise, other apps may still use it.

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References:

• Sign out or remove an account from Microsoft Teams
• How to close the Microsoft account you use for Microsoft Teams Free
• Uninstall Microsoft Teams