when is the tech calling back

Question

am waiting for the promised next level tech to call back as promised

Answer 1

The callback time from Microsoft technical support depends on the support channel, region, working hours, and current volume, and is not specified in the provided information. To follow up on a promised callback, use one of these options:

1. Use the Get Help / Contact Support flow
   • Go to the Microsoft Support contact page: https://support.microsoft.com/contactus/
   • Sign in with the same Microsoft account used when the case was created.
   • Type “Chat with an agent” or “Contact support” in the help box.
   • Choose the relevant product (for example, Microsoft 365 & Office) and follow the prompts.
   • Select Chat with a support agent or Call me back to reconnect and ask for status on the escalation.
2. Use the Get Help app on Windows (if available)
   • Open Get Help from the Start menu.
   • Enter “Chat with an agent”.
   • Select Contact support, choose the product and category, then follow prompts to reach an agent and reference the existing case.
3. If chat/call options show as unavailable
   • Try again during local business hours; chat and callback are only available at certain times.
   • If still unable to reach support, use the regional phone numbers listed under Customer service phone numbers from the Store/Account support page to speak to a frontline agent and ask them to look up and escalate the existing case.

Support agents can see the status of the escalation and, if needed, re‑queue or reschedule the next‑level technician callback.

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References:

• Help with Microsoft Store purchases
• Microsoft 365 Customer Service and Support
• How do I get a live person at Microsoft.? - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A