outlook frozen

Question

i have already purchased microsoft 365 personal, but it seems to be "locked up", and it will no longer import my emails. can you help me please?

Answer 1

Hi,

To clarify, did you recently purchase a Microsoft 365 Personal subscription and are still not receiving emails?

If yes, when did you purchase the subscription?

Please also check if your storage space has been updated:

Go to https://outlook.live.com/

Click Settings

Go to Accounts > Storage

Expand both the Microsoft Storage and Cloud Storage sections.