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This is a secondary Microsoft account I own and manage under my family safety organizer account. Someone gained unauthorized access and changed the primary email.

Artemiy Dubrovskiy 0 Reputation points
2026-03-14T00:21:22.7533333+00:00

Hi, I need urgent help recovering a hacked Microsoft account. Someone gained unauthorized access to my account and changed the primary email address without my consent. I am the Microsoft Family Safety organizer for this account which proves my legitimate ownership of it.

Account details:

  • Original email: [Moderator Note: Personal Info Removed]@gmail.com
  • Xbox gamertag: [Moderator Note: Personal Info Removed] 
  • Account created 5+ years ago
  • Used for Xbox gaming and Windows PC
  • Registered in Latvia

I have already tried the standard recovery form at account.live.com/acsr but need further assistance. I still have Family Safety organizer access over the account. Please can a Microsoft agent escalate this case and help me recover or freeze the account urgently.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. Xavier-D 7,015 Reputation points Microsoft External Staff Moderator
    2026-03-20T03:34:20.7466667+00:00

    Hello Artemiy Dubrovskiy

    Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.  

    I can see that your account has been compromised and the hacker has changed your account primary email.Since you have already tried the standard recovery form, here is how you can get in contact with Microsoft Support for further assistance about your account:

    1. Open a website link - Contact - Microsoft Support 
    2. In the box below "We're here to help", type Live chat, click "Get Help", and then click "Contact Support" below. 
    3. User's image
    4. In this section, you will need to sign in to your Microsoft account. 
    5. Select "Microsoft 365 and Office" under Products & Services, select "Technical Support" as the category, and click to confirm 
    6. User's image
    7. You can select " Chat with a support agent in your web browser " to access the chat window. 
    8. User's image

    I hope you can get the support you need, have a nice day.

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