Ive been hacked, cant sign in (says the account doesnt exist) even though I just signed in earlier today

Question

joined a fake feather client Minecraft Discord, they took the account (presumably) and now I cant sign in but can still play the game? My skin was changed involuntarily aswell so I know someones tampered with it.

Answer 1

Sorry to hear about the problems you have with your account. Please fill out this form https://aka.ms/recovermyaccount

This is a form you can fill out that will go to a team specially equipped to handle scenarios like this, you should get an email response. The team on the other end will help work through this situation.

Answer 2

This situation matches a hacked or compromised Microsoft account where the attacker has changed the sign‑in details so the account now appears as if it “doesn’t exist.” When that happens, only the official Microsoft recovery process can be used; if that fails, the account cannot be restored.

Follow these steps in order:

1. Use the hacked-account troubleshooter first
   Go to the official guide for compromised accounts and start the sign‑in helper tool:
   How to recover a hacked or compromised Microsoft account.
   The tool will ask for the email or phone that was on the account and then show the appropriate recovery/self‑help options or a way to contact an agent.
2. If you can still sign in anywhere, immediately secure the account
   If there is any place where sign‑in still works (for example, a browser session, Xbox, or another device):
   • Run a full antivirus/malware scan on the PC first (to avoid the attacker regaining access). If using Windows 10/11 or 8.1, enable and run Windows Defender as described in the guide.
   • After the scan, change the Microsoft account password using the link in the guide: change your password. Use a strong, unique password.
   • Then review account settings such as connected accounts, forwarding, and automatic replies to remove anything the attacker added.
3. If sign‑in no longer works at all
   If the attacker has removed the original email/alias and sign‑in now shows “account doesn’t exist,” recovery is only possible if the account recovery form and helper can still validate ownership:
   • Start from the hacked-account article above and follow the steps under Step 2: Change or reset your password (use the reset your password link).
   • If that fails and the helper or recovery form says the account does not exist and does not allow continuing, there is no other supported method to restore that Microsoft account. Microsoft Support cannot bypass this, as confirmed in the Q&A references.
4. If recovery fails completely
   • For Minecraft access tied to that Microsoft account, contact Minecraft Support separately to see if they can help with game‑license or profile issues, as suggested in the Q&A: they may offer alternative options even if the Microsoft account itself cannot be recovered.
   • For any subscriptions (Game Pass, Microsoft 365, etc.) that were on the hacked account and are still billing, use the “Sign‑in Helper” from the account help page to get support options for hacked/locked accounts: Open the Sign-in Helper for support options or hacked account issues.
5. Secure other accounts and devices
   Because the compromise started from a fake Discord/Minecraft client:
   • Run a full malware scan on every PC where that client or related files were installed (using Windows Defender or another antivirus as described in Step 1 of the hacked‑account article).
   • Change passwords on any other services that used the same or similar password.
   • Enable multi‑factor authentication (MFA) on all important accounts going forward.

If the official recovery flow and forms cannot locate or verify the account, there is no supported way to force recovery; focus then shifts to stopping billing, securing devices, and working with Minecraft Support for game access.

---

References:

• How to recover a hacked or compromised Microsoft account
• Hello , welcome to Account help & learning
• Hacked account - Microsoft Q&A
• Cannot Access Microsoft Account After Hacker Changed Email, Advice Needed - Microsoft Q&A
• hello my email was (Moderator note: PII removed)@icloud.com and now its (Moderator note: PII removed)@jerkoffmail.com can please someone help me and the team change it my username in xbox is (Moderator note: PII removed) please help me team and change it - Microsoft Q&A