How to recover hacked e-mail?

Question

my e-mail was hacked today, and I can access it because it was signed before but I cannot change the password or do any recovery through Microsoft. i can see the inbox with draft emails saying that I hacked your email and requesting money/crypto to solve it. he deleted all the emails from the sent folder, and the inbox folder emails are deleted too.

i tried to change the password but failed

Answer 1

Please note that this is a user-to-user community. As moderators, I have limited access to internal development details. My role is to direct users to the appropriate support channels and resources. While I cannot provide backend analysis, I will do my best to assist you within my responsibilities. 

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Dear Waleed Moussa, 

Thank you for reaching out to the Microsoft Q&A forum. I understand you’re dealing with a compromised Outlook.com account where password change failed, messages were deleted, and extortion drafts were created. I am happy to assist you. 

Please do the following in order:  

1. If you still can’t change the password from your session, use How to recover a hacked or compromised Microsoft account - Microsoft Support and follow the guided steps until it lets you reset the password. 
2. If password change still fails or recovery loops, please fill in the account recovery form via Recover your account.  
3. If the form fails, please contact Support chat so that a live agent could help you: 

• Visit Contact - Microsoft Support   
• Type a brief description of your issue in the search box  
• Scroll down to the bottom > select Sign in to contact support  
• Log in to another available personal Microsoft account.   
• Under Products & Services, select "Other Products"; Under Categories, select "Manage account security", and click Confirm.  
• Click "Chat with a support agent in your web browser" (during business hours) 

I hope these steps help you regain access. Please provide as much information as possible so that chances of success are high. Thank you for your understanding and time.