0xE0000796

Question

receive error of out of space and can't synce. Have used only 365gb of 1T

Answer 1

Hi,

Let us check the actual Storage space on your account. Please go to the following page:

https://onedrive.live.com/?v=managestorage&sw=bypassConfig

Take a screenshot using the steps below:

To attach a screenshot, see below:

 

• Press Windows key + Shift + S together on the keyboard. The screen will dim with overlay. Drag the pointer to take a screenshot.
• The screenshot will be copied to the clipboard. Please press Ctrl+V in the editor to paste it, then confirm to attach the image.

 

Alternatively, you can press the PrtScn key on the keyboard, if it exists, to directly copy the Entire screen, which you can paste using CTRL+V.

 

I’m eager to hear back and work together to find a solution.

Answer 2

Error 0xE0000796 in OneNote means the storage quota is exceeded, even if overall OneDrive storage still shows free space.

Take these steps:

1. Confirm notebook location
   • Check whether the notebook is stored on OneDrive or SharePoint (File > Info in OneNote, or check the notebook path).
2. Check notebook file size (2 GB limit)
   • In OneDrive/SharePoint, browse to the notebook file (.one or notebook folder).
   • Right‑click it, select Properties, and verify it is not larger than 2 GB. OneNote notebooks stored in OneDrive have a per‑notebook limit of 2 GB, independent of the total 1 TB account quota.
   • If near/over 2 GB, reduce size by moving large sections/pages to another notebook, or deleting unneeded content.
3. Check OneDrive account storage
   • Go to the OneDrive website and sign in.
   • In the lower‑left corner, check remaining storage for the account. If close to full, delete or move files to free space.
4. Free local disk/cache space
   • OneNote also caches cloud notebooks locally. If the PC’s disk is low, sync can fail.
   • In File Explorer, go to:
     • C:\Users\[username]\AppData\Local\Microsoft\OneNote\16.0\cache
   • Delete old cache files that are no longer needed.
5. Repair/Reset OneNote app (Windows)
   • Open Settings > Apps > Installed apps.
   • Find OneNote, select Advanced options.
   • Run Repair, and if needed, Reset.
6. Optimize and clean up backups (if still seeing “not enough space” sync errors)
   • In OneNote, go to File > Options > Save & Backup.
   • Select Optimize All Files Now.
   • Optionally reduce Number of backup copies to keep.
   • Then in File Explorer, go to %localappdata%\Microsoft\OneNote\16.0\Backup and delete old backup folders/files that are no longer required.

After freeing space and reducing notebook size below 2 GB, trigger a manual sync in OneNote and confirm the error clears.

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References:

• Resolve the 0xE0000796 (Quota Exceeded) error in OneNote
• Fix issues when you can't sync OneNote