Xbox ultimate subscription

Question

Hey Xbox,

I bought an Xbox ultimate subscription that l did not want. I would love to get a refund.

Answer 1

To request a refund for an Xbox Game Pass Ultimate subscription, follow these steps:

1. Sign in to the Microsoft account used to buy the subscription at https://account.microsoft.com/services.
2. Locate the Xbox Game Pass Ultimate subscription.
3. Select Manage.
4. If eligible, use the options provided there to cancel and request a refund, following the on-screen instructions.

If the subscription was purchased through a third-party store (such as Google Play or Apple App Store), contact that store’s support to request cancellation or refund instead.

If the online options do not allow a refund request, contact Microsoft Support or Xbox Support directly and ask them to review refund eligibility for the subscription.

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References:

• How to get a refund on a Microsoft subscription
• Request refund - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• Cancel a monthly charge on my visa credit card - Microsoft Q&A