How to reactivate tenant blocked due to inactivity?

Question

How to reactivate tenant blocked due to inactivity?

Sahr Mbayo 10

I am getting an error when I try to log in to Azure Portal:
Sign-in failed

Error code: interaction_required

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 9cac9851-cc70-4339-a3aa-7b0b424d2300 Correlation ID: 019ceb1b-7a2c-7be4-a260-e9f8d5f6018b Timestamp: 2026-03-14 06:49:32Z

Thanmayi Godithi 8,705 Reputation points Microsoft External Staff Moderator

2026-03-17T09:19:47.4566667+00:00

Hello @Sahr Mbayo ,

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance via private message:

Tenant ID

Email id - associated

Error Code

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored.

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Do let me know if you have any queries, we are happy to assist you further.
Chainz 0 Reputation points

2026-03-24T15:08:12.02+00:00

So Microsoft (while having me setup a new free account) charged my credit card $1 and then told me that my account is blocked for inactivity. What? You can't tell that I had an account when I was logging in and yet you charged my card $1 for this free account where you said I wouldn't be charged till I got to some other limit? And now I have to create a new account with a different Id - but you'll be keeping my money...