my hotmail is spamed with incoming emails and draft of a message to pay bitcoin, can any live agents help me?

Question

my hotmail is spamed with incoming emails and draft of a message to pay bitcoin, can any live agents help me?

Answer 1

Hello,

I am going to share with you the comprehensive list of things to do, please feel free to skip those you already did. This process can take a bit time, so please be patient as you go through it.

Please complete these steps on a computer, not on a smartphone or tablet.

====================

First, go to https://www.outlook.com and sign in.

Click the gear icon in the top right corner to open Settings.

Under Mail, review the following areas:

Rules

If any rules are listed, delete all of them.

Conditional formatting

If anything is set up there, delete it.

Forwarding and IMAP

If you see any entries or settings you did not create, remove them. Turn off POP and IMAP.

Junk

Review Safe sender and blocked list. If you don't recognize any, remove them.

After that, exit Settings and return to outlook.com.

Open the To Do section by clicking the blue checkmark icon on the left side. Delete anything there that was not created by you.

====================

Go to https://account.live.com.

Under Your info > Sign-in preferences, review all aliases on the account. If you see any alias you do not recognize, remove it.

Next, go to the Devices section of your Microsoft account and remove any devices you do not recognize.

====================

Please also do the following in Security section

Change your password

Enable two-step verification

====================

Go here https://account.microsoft.com/privacy/app-access Click on "Don't allow" for anything you don't recognize.

=======================

Then go to Security > Manage how I sign in and make sure all contact information belongs to you.

On that same page, scroll down to App passwords and remove any existing app passwords.

Also on the same page, click on Sign out everywhere. This is intended to disconnect any active sessions that may still be connected. Please note that this can take up to 24 hours to fully take effect.

====================

In addition, this problem can sometimes be caused by a malicious script or infection on one of your devices.

Are you using a Windows computer to check email? Do you use an email app such as Outlook Classic or New Outlook?

If so, please open the app and remove the account from the app settings.

Then go to the Microsoft Safety Scanner download page:

https://learn.microsoft.com/defender-endpoint/safety-scanner-download

Download the 64-bit version, run a full scan, and let me know what the final results say.

Answer 2

The behavior described strongly suggests the Outlook.com/Hotmail account may be compromised and is being abused (blackmail draft, spam bursts). Two things are needed: securing the account and contacting Microsoft support via live chat.

1. Secure the account and devices

• Treat the blackmail draft and spam as malicious. Do not respond or pay.
• Follow the security guidance for Outlook.com accounts:
  • Check recent sign-in activity at the recent activity page: https://account.live.com/activity to see when and where the account has been accessed.
  • If any activity looks unfamiliar, assume the account is compromised and follow the hacked-account guidance linked from “Help protect your Outlook.com email account”.
  • Add or confirm alternate email and mobile phone as security info so recovery is possible if access is lost.
• On every device used to access this Hotmail account, run a full, up-to-date antivirus scan and install all OS security updates.

2. Get to a live Outlook.com support agent There is no direct phone number for free Outlook.com accounts, but Outlook.com offers live chat support:

• Sign in at outlook.com.
• In the top menu bar, select Help.
• In the pane that opens, type a brief description such as “Account compromised, blackmail draft and spam”.
• Review any self-help suggestions; if they do not solve the issue, scroll to the bottom and select Yes under Still need help?.
• Choose Chat with a support agent in your web browser when offered.
• Fill in the issue description and email address, then confirm to open a live chat session with a Microsoft support agent.

If sign-in is no longer possible, use the “can’t sign in” support entry point provided for Outlook.com accounts and follow the recovery and support prompts from there.

3. Ongoing protection

• Be cautious with suspicious emails: look for the trusted sender icon and pay attention to yellow/red safety bars in Outlook.com messages. Delete any message that appears unsafe.
• Keep all devices updated and protected with antivirus software to reduce the chance of repeat compromise.

---

References:

• Receiving email from blocked senders in Outlook.com
• Mail goes to the Junk folder by mistake
• Help protect your Outlook.com email account
• Need to speak to a agent I am getting pop up draft scam emails - Microsoft Q&A
• My personal hotmail account hacked by hacker with authentication app enabled. - Microsoft Q&A