my built in camera is not working I need help

Question

please I need to talk to the support center maybe they can help me in that

Answer 1

Please refer suggestions in this support article: https://support.microsoft.com/en-us/windows/camera-doesn-t-work-in-windows-32adb016-b29c-a928-0073-53d31da0dad5

Answer 2

Hi,

If possible, do you have any third-party antivirus software? If so, which one?

If it's a laptop, what is the laptop model?

Access msinfo32.exe in the search bar, take a screenshot, and post it here.

Check the keyboard between the F1 and F12 keys to see if there's one with a camera icon. Press it to see if it unlocks. If that doesn't work, try Fn+F and the key with the camera icon.

Also check if it's a laptop; there should be a privacy palette located on top of the camera.

Thanks

Answer 3

Follow these steps to fix the built-in camera in Windows 10 and then contact support if needed.

1. Run the Windows camera troubleshooter
   • Open the Get Help app from Start.
   • In Get Help, run the camera troubleshooter. It will automatically run diagnostics and attempt to fix most camera problems.
   • You can also use this link if available on the device: Run the troubleshooter in Get Help.
2. Check camera privacy settings
   • Select Start > Settings > Privacy & security > Camera.
   • Make sure Camera access and Let apps access your camera are both set to On.
3. Test the camera in the Camera app
   • Select Start > Camera.
   • Check if the preview works.
   • If the camera works here but not in another app, adjust that app’s camera settings.
4. Check for Windows updates
   • Select Start > Settings > Update & Security > Windows Update > Check for updates.
   • If View optional updates appears, select it and install any camera-related updates.
   • Restart the PC after updates, then test the camera again using the Camera app.
5. Check antivirus or firewall
   • Some antivirus or firewall software can block the camera.
   • Temporarily disable camera-blocking features in the security software and test the camera again.
6. If using a laptop with a physical camera control
   • Look for a camera key on the keyboard (possibly used with Fn), a dedicated camera button, or a slider/shutter near the camera lens.
   • Make sure it is switched to On or the shutter is open.
7. Contact Microsoft support / speak to a live agent
   • Open the Get Help app from Start.
   • Type something like “Chat with an agent” and press Enter.
   • Select Contact support.
   • Choose the product and category (for example, Windows 10 and device/camera issue).
   • Follow the prompts to connect to a live agent via chat or select a Call me back option if available.

If the built-in camera still does not work after these steps, provide the support agent with details: Windows version, device model, any error messages, and what has already been tried.

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References:

• Camera doesn't work in Windows
• Surface camera not working
• my camera does not function in windows - Microsoft Q&A
• How do I get a live person at Microsoft.? - Microsoft Q&A
• SPEAK TO LIVE AGENT - Microsoft Q&A
• I need to talk to someone!! - Microsoft Q&A
• Who do I call for support? - Microsoft Q&A