Purchased Office 2024 and already have Office 365 but in Product info still shows Office 365

Question

Purchased Office 2024 and already have Office 365 but in Product info still shows Office 365

Preetinder Virk 21

I have 1 Win 11 AIO and 1 Win 11 laptop with same outlook account. I have subscribed to Microsoft 365 annual subscription so I see 365 in AIO as also in my Win 11 laptop but my laptop came with Office 2024 but when I open Product info I see Office 365. I have signed out, restarted laptop and reinstalled Office 2024 still its showing Microsoft 365 on my laptop not activated 2024. I have removed Office 365 from laptop still it shows the same. I want to keep 365 on AIO and 2024 on laptop using same Microsoft account. Kindly help.

Ron Barker 1,960 Reputation points

2026-03-18T16:19:59.4666667+00:00

Hi, you cannot run Microsoft 365 Personal/Family and Office????2024 on the same computer.
Preetinder Virk 21 Reputation points

2026-03-18T16:31:33.9066667+00:00

Hello, I plan using Microsoft Office 2024 on Victus laptop and Microsoft 365 family on Windows AIO. I have same Microsoft account for both and Office 2024 subscription was included in Victus laptop on purchase. Windows AIO has Microsoft 365 family installed. So I have 2 subscriptions in my Microsoft account: Microsoft 365 family(annual subscription) and Office 2024 which came with my purchase of my Victus laptop.
Ron Barker 1,960 Reputation points

2026-03-18T17:47:13.7166667+00:00

Hi, use the Microsoft Uninstall tool to uninstall your Office 365 Family. Uninstall Microsoft 365 or Office from a PC

Usually, signing into the Microsoft Account used to setup the computer will provide a way to activate your Office 2024.

Activate an Office purchase or free offer on a new PC
Ron Barker 1,960 Reputation points

2026-03-18T18:13:13.2666667+00:00

PS: make sure the removal tool is not removing the Office 2024 and not Microsoft 365.
Preetinder Virk 21 Reputation points

2026-03-18T18:16:23.8966667+00:00

Hello, you mean removing office 365 family not office 2024, correct?
Ron Barker 1,960 Reputation points

2026-03-18T18:40:17.1333333+00:00

Yes, that is what you want isn't it? It is just that Microsoft will always choose to keep Microsoft 365, rather than a perpetual version of Office. Not really sure why you would want Office 2024 over Microsoft 365 Family/Personal, which is superior to Office 2024.
Preetinder Virk 21 Reputation points

2026-03-18T20:21:00.4466667+00:00

Hello, There is some progress in this case. I now see both subscriptions in Product Info after uninstalling Office 365 from my laptop. Installed apps too shows Office 2024. See screenshot attached. What should I do to use Office 2024 instead of Office 365 on Victus laptop? Should I click Update License next to it?
Ron Barker 1,960 Reputation points

2026-03-18T20:40:59.67+00:00

Hi, if you have uninstalled Microsoft 365 it should still be available to install a: https://account.microsoft.com/services As your Office 2024 is a preinstalled version of Office 2024, it probably will not show at https://account.microsoft.com/services

Your Microsoft 365 should not show in list of Apps at>Windows Key>Settings>Apps (Or at Control Panel>Small Icons>Programs and Features. BUT your Office 2024 should be listed as an installed App/Program

There is no screenshot attached. There are are a number of ways to redeem a preinstalled Office. If there is no other option click on the 'update licence' because you will need to do this at some point in any event. Good luck.
Preetinder Virk 21 Reputation points

2026-03-18T20:51:41.1333333+00:00

Hi there! I finally found a way. When signed out my Word, Excel etc. show Office 2024. I am not going to add another Microsoft account to sign in as it may create confusion. I will manually save my docs and spreadsheets to OneDrive. At least its showing Office 2024. The screenshot got missed, sorry its attached here. If you have a better suggestion please inform. Otherwise I will mark this comment as answer. BottomOfIssue.png
Ron Barker 1,960 Reputation points

2026-03-18T21:27:42.2066667+00:00

Hi, the screenshot is as it should be for an Installed Office Home 2024 (perfect). Yes click on 'Microsoft 365 and Office'. That is the way Microsoft refers to perpetual versions of Office such as your Office 2024. You will/should check now and again to see if you need to update. Re: adding another Microsoft Account to sign. I think it means one of other alliterative emails or telephone numbers in relation to 'two-step verification' You really need to do this in case you get locked out. I have added 3 other email addresses, but mainly a mobile telephone number to send me a code.

PLEASE when you are on the two-step verification page scroll to the bottom and generate a recovery code and keep it safe. You will always be able to recover your account no matter what with the code.
Preetinder Virk 21 Reputation points

2026-03-18T22:57:33.8733333+00:00

Final update: I found that Office 2024 works correctly when I stay signed out of Office apps, while my Microsoft 365 subscription takes over when signed in. I have chosen to continue using Office 2024 (signed out) along with OneDrive sync via the OneDrive desktop app. Marking this as resolved. Thank you.

(PS: I didn’t mean to add another secondary email address rather I was indicating that I login to office 2024 with separate email address than my OneDrive login id so that in office 2024 I don’t see office 365 again). Also for my OneDrive email I do have 2- factor authentication enabled. Thanks anyhow)

Answer accepted by question author

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Your answer

Ron Barker 1,960 Reputation points

2026-03-18T16:19:59.4666667+00:00

Hi, you cannot run Microsoft 365 Personal/Family and Office????2024 on the same computer.
Preetinder Virk 21 Reputation points

2026-03-18T16:31:33.9066667+00:00

Hello, I plan using Microsoft Office 2024 on Victus laptop and Microsoft 365 family on Windows AIO. I have same Microsoft account for both and Office 2024 subscription was included in Victus laptop on purchase. Windows AIO has Microsoft 365 family installed. So I have 2 subscriptions in my Microsoft account: Microsoft 365 family(annual subscription) and Office 2024 which came with my purchase of my Victus laptop.
Ron Barker 1,960 Reputation points

2026-03-18T17:47:13.7166667+00:00

Hi, use the Microsoft Uninstall tool to uninstall your Office 365 Family. Uninstall Microsoft 365 or Office from a PC

Usually, signing into the Microsoft Account used to setup the computer will provide a way to activate your Office 2024.

Activate an Office purchase or free offer on a new PC
Ron Barker 1,960 Reputation points

2026-03-18T18:13:13.2666667+00:00

PS: make sure the removal tool is not removing the Office 2024 and not Microsoft 365.
Preetinder Virk 21 Reputation points

2026-03-18T18:16:23.8966667+00:00

Hello, you mean removing office 365 family not office 2024, correct?
Ron Barker 1,960 Reputation points

2026-03-18T18:40:17.1333333+00:00

Yes, that is what you want isn't it? It is just that Microsoft will always choose to keep Microsoft 365, rather than a perpetual version of Office. Not really sure why you would want Office 2024 over Microsoft 365 Family/Personal, which is superior to Office 2024.
Preetinder Virk 21 Reputation points

2026-03-18T20:21:00.4466667+00:00

Hello, There is some progress in this case. I now see both subscriptions in Product Info after uninstalling Office 365 from my laptop. Installed apps too shows Office 2024. See screenshot attached. What should I do to use Office 2024 instead of Office 365 on Victus laptop? Should I click Update License next to it?
Ron Barker 1,960 Reputation points

2026-03-18T20:40:59.67+00:00

Hi, if you have uninstalled Microsoft 365 it should still be available to install a: https://account.microsoft.com/services As your Office 2024 is a preinstalled version of Office 2024, it probably will not show at https://account.microsoft.com/services

Your Microsoft 365 should not show in list of Apps at>Windows Key>Settings>Apps (Or at Control Panel>Small Icons>Programs and Features. BUT your Office 2024 should be listed as an installed App/Program

There is no screenshot attached. There are are a number of ways to redeem a preinstalled Office. If there is no other option click on the 'update licence' because you will need to do this at some point in any event. Good luck.
Preetinder Virk 21 Reputation points

2026-03-18T20:51:41.1333333+00:00

Hi there! I finally found a way. When signed out my Word, Excel etc. show Office 2024. I am not going to add another Microsoft account to sign in as it may create confusion. I will manually save my docs and spreadsheets to OneDrive. At least its showing Office 2024. The screenshot got missed, sorry its attached here. If you have a better suggestion please inform. Otherwise I will mark this comment as answer. BottomOfIssue.png
Ron Barker 1,960 Reputation points

2026-03-18T21:27:42.2066667+00:00

Hi, the screenshot is as it should be for an Installed Office Home 2024 (perfect). Yes click on 'Microsoft 365 and Office'. That is the way Microsoft refers to perpetual versions of Office such as your Office 2024. You will/should check now and again to see if you need to update. Re: adding another Microsoft Account to sign. I think it means one of other alliterative emails or telephone numbers in relation to 'two-step verification' You really need to do this in case you get locked out. I have added 3 other email addresses, but mainly a mobile telephone number to send me a code.

PLEASE when you are on the two-step verification page scroll to the bottom and generate a recovery code and keep it safe. You will always be able to recover your account no matter what with the code.
Preetinder Virk 21 Reputation points

2026-03-18T22:57:33.8733333+00:00

Final update: I found that Office 2024 works correctly when I stay signed out of Office apps, while my Microsoft 365 subscription takes over when signed in. I have chosen to continue using Office 2024 (signed out) along with OneDrive sync via the OneDrive desktop app. Marking this as resolved. Thank you.

(PS: I didn’t mean to add another secondary email address rather I was indicating that I login to office 2024 with separate email address than my OneDrive login id so that in office 2024 I don’t see office 365 again). Also for my OneDrive email I do have 2- factor authentication enabled. Thanks anyhow)

Answer 1

On a single Microsoft account, Microsoft 365 and Office 2024 can both be associated, but on a given device only one product family will actually be installed and activated. If Microsoft 365 was previously installed or is still associated with the installation on the laptop, Office apps will continue to show “Microsoft 365” in Product Information and may not activate as Office 2024.

To use Office 2024 on the laptop and Microsoft 365 on the AIO, follow this approach:

Completely remove Microsoft 365 from the laptop
If Microsoft 365 (or a Microsoft 365 trial) is still present, Office 2024 may not install or activate correctly and can show as Microsoft 365 or give key/activation issues. Use the official uninstall troubleshooter:
- Run the uninstall tool from the article “Can’t switch from Microsoft 365 to Office” (the Uninstall button at https://aka.ms/SaRA-officeUninstallFromPC).
- Follow the prompts and restart the laptop when asked.
- This tool removes Microsoft 365, Office 2021, Office 2019, or Office 2016 from the PC.
Reinstall Office 2024 on the laptop
After the restart, install Office 2024 again using the steps in the “Download, install, or reinstall Microsoft 365 or Office 2024 on a PC or Mac” article. Make sure to:
- Sign in with the same Microsoft account that was used to redeem the Office 2024 product key at microsoft365.com/setup or office.com/setup (as described in the product key section).
- Complete the installation so that the local apps correspond to Office 2024.
Confirm the correct license is applied
- Open an Office app (for example, Word) on the laptop.
- Go to File > Account and check Product Information. After the uninstall/reinstall, it should reflect the Office 2024 license rather than Microsoft 365.
Keep Microsoft 365 active on the AIO
- On the AIO, leave Microsoft 365 installed and activated with the same Microsoft account.
- The account can hold both the Microsoft 365 subscription and the Office 2024 perpetual license; each device will use whichever product is installed and activated on that device.

If the uninstall troubleshooter does not fully remove Microsoft 365, use the “manually uninstall Office” steps referenced in the same article, then reinstall Office 2024 again.

References:

Preetinder Virk 21 Reputation points

2026-03-14T16:00:41.6933333+00:00

I uninstalled Microsoft 365 using troubleshooter and clicked on Install button in my Microsoft account next to Office 2024 and it got installed but Product info still shows Microsoft 365. While installing the notification said Microsoft 365 and Office are being installed. Please see screenshot. (I am not able to add more screenshots of Product info as it doesn't allow me to) Off2024.png
Preetinder Virk 21 Reputation points

2026-03-16T14:51:09.9266667+00:00

Is there any update on my comment above? After installing Office 2024, when I updated Word for Microsoft 365 and Office as the Product Info showed, it automatically applied Microsoft 365 and removed Office 2024. The link office.com/setup too redirects to Microsoft 365 not Microsoft Office 2024 on clicking Get Started button or Install apps in your Microsoft account.
Preetinder Virk 21 Reputation points

2026-03-18T14:34:21.94+00:00

Hi,

I followed the suggested steps but the issue still persists.

I have already redeemed Office Home 2024 on my Microsoft account (it shows “Added to your account” under Services & Subscriptions). On my HP Victus laptop:

Microsoft 365 was uninstalled

Office 2024 is listed under Installed Apps

However, when I open Word/Excel, it still shows “Microsoft 365” in Product Information

“Switch license” does not show any other license in same account

setup.office.com and the installer always default to Microsoft 365 branding

This makes me think the Office 2024 license is not being picked up locally, even though it is tied to my account.

Could you please confirm:

How to force Office to activate specifically as Office Home 2024 (not Microsoft 365)?

If there is a way to explicitly install Office 2024 instead of the shared Microsoft 365 installer?

I would appreciate exact steps or an official tool/command to resolve this.

Thank you.

Answer 2

Ron Barker 1,960

Hi, I think maybe the problem is that the Family owner of the subscription has not stopped sharing with you so that it is still available for you to use and Microsoft will always use the best version of Office. Stop sharing a Microsoft 365 subscription

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Purchased Office 2024 and already have Office 365 but in Product info still shows Office 365

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